Service Advisor – Fast-Paced Front of House, Own the Workflow
Goodyear Autocare
Posted 6 days ago
About us
Goodyear Autocare Merimbula is an award winning, community-first workshop serving locals and visitors for 11+ years. We run a busy, professional operation and keep our community safe on the road.
The role
This is a fast-paced, front-of-house role where you drive the day. You’ll coordinate bookings, keep customers informed, and keep the workshop moving. Success here requires sharp time management, proactive communication, and calm under pressure.
What you’ll do
Own the daily schedule: book, sequence, and adjust jobs in real time
Greet customers in person/phone/emails, triage needs, set expectations clearly
Prepare quotes/invoices; get timely approvals and authorisations
Process payments accurately: cash, EFTPOS, Zip, Afterpay, direct deposit
Balance till/EFTPOS settlement, reconcile end-of-day takings and receipts
Liaise with technicians; send clear updates and photo reports
Keep customers informed on progress, costs, and ETAs—no surprises
Maintain accurate job cards and parts status; close out jobs cleanly
What success looks like here
Zero cash handling errors; till balanced daily without supervision
You anticipate bottlenecks and reshuffle before delays hit
Customers and techs are updated proactively—no chasing
Tight diary discipline: on-time starts, minimal idle bay time
Accuracy maintained under pressure (8–10am peaks, holidays)
Must-haves
Experience in service advising or fast-paced customer service
Proven cash handling accuracy and reconciliation experience
High integrity and attention to detail with payments and invoicing
Strong time management and prioritisation under pressure
Clear, confident communication (phone and face-to-face)
Computer confident (POS/booking systems, email); driver’s licence
Nice-to-haves
Automotive service advisor experience
Workshop Mate familiarity or similar systems
Hours and perks
Full-time (Negotiable) on-site at 39 Merimbula Drive, Merimbula NSW
Staff discounts on tyres, batteries, accessories
Supportive, no-nonsense team; structured handover and training
How to apply (follow all steps)
Send your resume to [email protected] with subject: Service Advisor – Your Name.
In 6–8 sentences, describe a time you managed competing deadlines in a busy environment. How did you prioritise and keep stakeholders informed?
Share your earliest start date and availability (incl. holiday periods). Applications close: 24th October 2025. Shortlisted candidates will be contacted.
EEO We welcome applicants of all backgrounds. If you’re organised, proactive, and thrive in a fast-paced team, we’d love to talk.
About Goodyear Autocare
Goodyear Autocare is a unique one-stop shop for all automotive needs. Launched in 2006 the Goodyear Autocare franchise program offering customers localised service and expertise with the backing of an international brand.
Goodyear has been operating in Australia since 1915 when it formed a distribution company, based in Sydney, Australia. It quickly expanded as it established a Melbourne office, and soon after had distribution arrangements in Adelaide, Brisbane, Perth and New Zealand.
In 1989, Goodyear began franchising a multi-brand tyre and automotive services retail shop with a sales focus on Goodyear products.
In 2006, the current Goodyear Autocare franchise system was launched as a ‘One Stop Shop’ tyre and automotive service, providing a network offering exceptional value, professionalism and customer experiences.
Source: this is an extract from the company’s own website
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