• Join a purposeful non-profit RTO, dedicated to providing inclusive learning opportunities
• Dynamic full-time permanent position, based at their Epping campus
• 7:30am - 3:30pm - Parking on-site - close to Metro + train line

ABOUT THE COMPANY

Lotus People are delighted to be partnering with a leading non-profit within the education space, who endeavour to provide inclusive and cost-effective learning opportunities for a wide-range of both individuals and organisations. With hundreds of courses on offer across their dynamic campuses, the team are dedicated to using both the power of learning and connection to ultimately build stronger communities.

ABOUT THE ROLE

As the face of the campus, this is an integral role within the team! This position is suited to an energetic and bubbly individual with a passion for making a difference, that is used to working within a fast-paced and varied environment. Combining strong elements of customer service and campus operations support - the day-to-day of this position involves efficiently managing enquiries from students, teachers, and trainers through a variety of touchpoints, as well as assisting with the coordination of classes, through to handling general data entry and office coordination (such as setting up and packing down the campus each day). This position is full-time (Mon - Fri), 7:30am - 3:30pm, based at Epping.

DUTIES

• Effective management of inbound queries - face-to-face, phone, live chat, email
• Accurately recording conversations and updating within internal systems
• Assist with the scheduling of classes + booking of rooms
• Set up and pack down on-site facilities each day (i.e. tables, chairs, laptops, banners, brochure racks)
• Assist trainers and teachers with class administration e.g. class rolls, Zoom links for virtual sessions, and course materials
• Managing stationery and outgoing mail (such as completion certificates)

SKILLS & EXPERIENCE

• Strong communication skills (written and verbal) and high attention to detail
• Ability to juggle multiple competing priorities in a fast-paced environment
• Bubbly, outgoing, and energetic demeanour - a real passion for, and experience in, customer service!
• Autonomous and proactive in nature - a strong knack for forward-thinking
• System savvy and ability to pick up new technologies with ease
• Education/RTO exposure will be highly regarded

The successful candidate will undergo both a Police Check, and the process of obtaining a Working with Children Check - Employee (WWCC) if they do not currently possess one.

BENEFITS

• Join a purposeful environment, with all team members dedicated to making a positive impact!
• Hours of 7:30am - 3:30pm - perfect for early risers!
• Epping campus location - on-site parking, and in close proximity to public transport options (Metro and train line)
• Varied position, no two days will be the same! Dynamic day-to-day
• Comprehensive training provided to best set you up for success!

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.