2x Ongoing Permanent | Full Time positions (38 hours per week)

Based at the Yallourn Campus

Contact Centre role

Job Reference No. 25116

About the role

We’ve got two exciting opportunities to join our Student Operations team at the Yallourn Campus — a small and collaborative team working together in our Contact Centre.

If you're passionate about delivering exceptional service and supporting students on their education journey, we want to hear from you!

This isn’t your average Contact Centre role. At TAFE Gippsland, we focus on quality over quantity ensuring every conversation is a chance to make a real impact.

As the first point of contact for prospective students, you’ll respond to enquiries via our website and 1300 number, qualify leads, and guide individuals through course options and the application process. You’ll also assess applications using clear processes, helping students confidently take the next step and ensuring they’re matched with the right course for success.

Reporting to the Team Leader – Acquisition and Application, you’ll be part of a supportive team environment, working alongside colleagues who are passionate about delivering excellent service to both current and future students.

What we’re looking for

A passion for customer service and helping others

Excellent communication skills—both verbal and written

Ability to manage enquiries efficiently and professionally

A team player who can build and maintain working relationships

A problem-solver with strong attention to detail

Customer Service/Call Centre experience highly desirable but not mandatory

Benefits

Competitive salary and excellent employment conditions including generous Long Service Leave provisions

Paid Parental Leave provisions

Employment with a progressive employer

Full on-the-job training and support, along with further professional development opportunities

A great culture and supportive team environment

Access to an Employee Assistance Program

Mandatory requirements

Current Victorian Working with Children Clearance

Current Police check (no older than 12 months)

Current Driver’s Licence

About us

For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.

Our team of over 450 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.

How to apply

To apply for this position please visit the TAFE Gippsland website. Applications are to be submitted online and must include;

a current resume; and

a cover letter addressing the key requirements of the role (see Job Description)

For a confidential discussion regarding this opportunity, please contact Sheeny Whadcoat, Team Leader Acquisition & Application on 0427 831 193.

For assistance with the application process please contact Lisa Emmett, People & Culture Recruitment Advisor on 03 5150 4240.

Applications close 2pm on Tuesday 7th October 2025.

TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence, and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317.

TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.