About the role

We are seeking an enthusiastic and organised Admin and Student Services Officer to join the team at National Academy of Professional Studies' in Melbourne, VIC. This full-time role will be responsible for providing high-quality administrative and student support services to ensure the smooth running of the academy.

What you'll be doing

Overseeing the front desk, answering student enquiries, listening to student complaints, concerns and difficulties arising at the Academy or outside the Academy.

Plan, coordinate, and deliver student orientation sessions and welcome activities, ensuring smooth transitions for new students.

Serve as a key point of contact for students, staff, and external stakeholders, delivering high-quality service and information in person, via phone, and email.

Manage administrative duties including filing, data entry, correspondence, and supplies ordering.

Coordinate and process student enrolments, re-enrolments, withdrawals, and changes, ensuring data accuracy in student management systems.

Assist in the preparation and maintenance of class timetables and academic calendars in collaboration with academic staff.

Provide frontline administrative support to students and academic staff regarding course information, academic procedures, and general enquiries.

Maintain student records, preparing files, providing fee payment information etc.

Coordinating the organisation of events, meetings, and other activities

Liaising with faculty, staff, and students to address any queries or concerns

Supporting the implementation of policies and procedures to ensure compliance

Undertaking other administrative tasks as required to support the overall operations of the academy.

Coordinate onboarding and induction processes for new staff, including preparation of welcome materials, scheduling of training, and access to systems.

Any other responsibilities as directed by the Administration manager, Dean, CEO, or any other Department Heads.

Act as support and administrative staff and coordinate all relevant committee meetings and prepare minutes.

Any other works which are related to academic and administration and not specified in this document.

What we're looking for

Previous experience in an administrative or student services role, preferably within a higher education provider

Previous experience with higher education reporting and databases.

Previous experience with Student Management and Learning Management systems

Strong organisational and time management skills with the ability to prioritise tasks and meet deadlines

Ability to use initiative and work under broad direction to complete tasks and solve problems.

Excellent communication and interpersonal skills, with a professional and friendly demeanor

Demonstrated problem-solving and customer service skills

Attention to detail and a commitment to providing high-quality work

About us

National Academy of Professional Studies' is a leading provider of higher education and vocational training programs in Melbourne. With a reputation for academic excellence and a commitment to student success, we are dedicated to empowering our students to achieve their personal and professional goals. Join our team and be a part of our mission to transform lives through education.

Apply now to become our next Admin and Student Services Officer and be a part of our growing team!