At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where leadership, growth, and service excellence go hand in hand.

Position Summary:

Lead, mentor and inspire the Cluster Reservations team to achieve sales and service excellence

Develop, implement and oversee training programs to ensure team members succeed in their roles

Actively drive revenue growth by identifying new opportunities, maximising upselling potential and monitoring market trends

Manage reservations operations for multiple properties, ensuring accuracy of bookings, billing instructions and group rooming lists

Collaborate with Sales, Events and Operations teams to deliver smooth and successful guest experiences

Monitor daily arrivals, same-day selling procedures and waitlists to optimise occupancy and revenue

Review and analyse reservation data and forecasts to support business planning

Handle escalated guest issues with professionalism and resolve disputes in line with brand standards

Create departmental schedules and manage resources effectively to meet business needs

About You:

Proven leadership experience in reservations, sales or front office within hospitality

Strong ability to coach, motivate and develop teams to deliver results

Excellent communication and negotiation skills, with a customer-first mindset

Commercially focused with strong understanding of revenue management and market trends

Highly organised with sharp attention to detail and problem-solving skills

Driven, adaptable and confident working in a fast-paced cluster environment

Eligible to work in Australia

Our Benefits:

Exclusive discounts on hotel stays and dining across Marriott International for you, your family and friends

Access to “Life with the Works” – flexible working arrangements, paid birthday leave, and sabbatical opportunities

Internationally recognised leadership training and unlimited career progression across Marriott’s global portfolio

Support for your physical, emotional and financial wellbeing through our Employee Assistance Program

Employee referral incentives when you introduce future Marriott associates

Be part of the world’s largest hospitality network that values diversity, inclusivity and growth

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.