About us:
CPM Australia, as part of CPM Group of Companies is a national sales and marketing agency representing a range of industry leading organisations in finance, automotive, telco, consumer electronics, utilities, FMCG, insurance, cloud-storage, to just name a few. With 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!

About our client:
Specsavers Optical Group Ltd is a British multinational optical retail chain, which operates in the UK, Ireland, Australasia, and the Nordic countries. Specsavers has been on a continual mission to transform eye health since 1984 with a heavy focus on eliminating preventable vision loss and blindness. The locally owned retail stores are run by qualified and experienced optometrists & audiology professionals whose priority is to offer quality eye and hearing care.

About the role:
Your responsibilities will include, but not limited to:

Provide inbound support for Specsavers stores across Australia.

Manage customer bookings, reschedule/cancelling appointments.

Be an exemplary representative of our client Specsavers.

Commit to consumer advocacy and deliver great outcomes for both the consumer and Specsavers.

Handle consumer communication enquiries and providing them with a highly personalised experience throughout.

About you:

Previous Contact Centre experience highly regarded.

Excellent communication skills and attention to detail.

Self-motivated, have a positive attitude and are a team player.

Ability to think on your feet.

Strong computer literacy.

What we offer:

Attractive hourly rate; $33.38 plus superannuation.

Casual role offering flexible hours between Monday – Sunday.

Full paid training and induction provided.

Mates rates with corporate partners e.g. health insurance, retailers and more.

Ongoing training and development programs (internal & external).

Opportunities to move into other areas within the business both in Australia and globally.

Working for one of Australia’s leading sales & marketing agencies.

Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.

Access to employee discounts at Westfield Knox shopping centre.

Collaborative, innovative and engaging culture.

Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.

Discounted onsite staff parking.

24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so APPLY ONLINE NOW!

Please note, only shortlisted candidates will be contacted.