Customer Service Operator – Call Taker/Dispatcher (Communications Centre)

$30.41/hour + 25% casual loading + shift allowances | Fast-paced, meaningful work in a supportive healthcare team in Noble Park North

Be the voice behind the scenes. Support real patients, real-time.

We're seeking confident, clear communicators with strong customer service instincts to join our Communications Centre at Noble Park North. This is a role is flexible with the option of casual, part-time or full-time after 6 months, for the right candidate.

You'll coordinate the non-emergency transport of patients across Victoria — working with hospitals, aged care services, patients and road crews to make sure every journey runs safely and smoothly.

If you're reliable, resilient, and calm under pressure, this is a career that makes a difference every shift.

Why You'll Love Working With Us

Flexible work options – start as casual, with the option for permanent part-time or full-time after 6 months

Impactful work – you're the first point of contact in a system that helps real people get care

Great team culture – join a close-knit team where collaboration is key and training is thorough

Career growth – pathways into dispatch, transport operations, or broader healthcare admin

Clear pay structure – $30.41/hour base + 25% casual loading + penalties

About the Role

Based in our Noble Park North Communications Centre, you'll be the calm, professional voice linking patients, hospitals, and our road crews. Every shift, you'll manage calls, enter bookings, and ensure smooth dispatch of patient transport.

It's a fast-paced, rewarding role suited to someone who thrives in a team, enjoys clear processes, and is passionate about quality customer service in a healthcare setting.

A current police check is required for this healthcare position.

What You'll Be Doing

Answer inbound calls from hospitals, healthcare staff and patients

Enter bookings accurately using Computer Aided Dispatch software

Communicating job details with road crews in a calm, clear and confident manner

Making fast, accurate decisions based on patient needs, timing, and vehicle availability

Using clinical guidelines to categorise acuity and match the right crew to the job

Keeping accurate records, logs and shift notes for every job and handover

What We're Looking For

Previous experience in health care, dispatch, bookings, or fast-paced customer service

Minimum 6 months experience in healthcare, dispatch, bookings, or customer service is required

Australian work rights are legally required for this position

Ability to stay calm and professional under pressure

Strong computer skills – comfortable navigating multiple systems

Excellent verbal communication and a confident phone manner

Ability to work across a rotating roster including weekdays, weekends, and public holidays

Bonus: knowledge of healthcare terminology, aged care, or non-emergency transport

Who We Are

National Patient Transport (NPT) is one of Australia's largest non-emergency patient transport providers, operating across Victoria, NSW and WA. We deliver over 350,000 safe and compassionate patient journeys each year and are part of ComfortDelGro Australia, one of the world's largest land transport companies.

We live by our HEART values:
High Standards | Efficiency | Accountability | Respect | Teamwork

Apply Today

To apply, please submit a resume and a short cover letter. Only shortlisted candidates will be contacted.

Diversity & Inclusion

We proudly support a diverse, inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, culturally and linguistically diverse groups, and individuals of all abilities.