The Opportunity

We welcome only candidates who LIVE IN THE GIPPSLAND REGION to apply for this role.

This is an exciting WORK FROM HOME opportunity to learn new skills and use your exceptional customer service skills as a customer service consultant for OracleCMS on behalf of a local Gippsland organisation.

Minimum 6-12 months of customer service experience is required for this position.

We are seeking a highly-responsive and customer-focused individual who will be responding to fault enquiries and completing a variety of administration tasks.

Must be available 7 days a week from 5:00pm to 9:00am during week days, and 24 hours availability over the weekend.

The position is part-time (up to 37 hours per week) with the possibility of moving into full-time.

Please note, a National Police Check would be required as part of the application. If you have any reason to believe you may not pass a police check, please advise us accordingly.

Responsibilities

Answer inbound emergency requests from customers for reported faults (received via telephone or email) in a timely manner, ensuring overall customer satisfaction

Monitor SCADA systems, provide accurate reporting and data analysis, complete day-to-day administrational tasks

Full training will be provided on SCADA systems for monitoring, accurate reporting and data analysis

Manage customer interactions relating to faults in-line with business and regulatory guidelines

Notifying customers of water on/off alerts

Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner

Completing various administrations tasks such as emails, data-entry, record keeping and documentation of relevant call details

The service we provide is after-hours support for a local water company in the Gippsland region.

You will be trained by the team leader in the Gippsland region.

We work all Public Holidays.

Weekly work is stable, 2–4 shifts a week, they will be either a 7 or 8-hour shift.

Skills & Experience

· You are an individual with resilience and unyielding determination

· You must be reliable and have a fantastic work ethic

· Flexibility - ability to adapt to customer's needs and to changing priorities

· Excellent organisational and time management skills, must be able to multitask

· Excellent communication and presentation skills, with a professional and friendly demeanour

· Goal and task oriented

· Excellent literacy and numeracy skills

· Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers

· Able to demonstrate active listening skills, attentiveness & empathy

· Customer orientation and ability to adapt/respond to different types of personalities

· Australian citizens and permanent residents are eligible to apply for this position

Your work from home station must have a reliable high-speed connection, preferably NBN and a dedicated workspace at home.

Initial training will be conducted on-site before transitioning to work from home.