We are growing! We’re currently looking for multiple Inbound Customer Service Representatives to join one of our existing Inbound Contact Centre teams!

About us:
CPM Australia, as part of CPM Group of Companies is a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few! With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!

About the role:
Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade.

As an Inbound Customer Service Representative, you will:

Deliver exceptional customer service to customers over the phone.

Ensure all customer queries are resolved within a timely manner.

Data entry for accurate maintenance of our database.

Handle consumer communication enquiries and providing them with a highly personalised experience throughout.

Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About you:

Previous Contact Centre experience highly regarded.

Excellent communication skills and attention to detail.

Strong negotiation and problem solving skills

Self-motivated, have a positive attitude and are a team player.

Ability to think on your feet.

Strong computer and systems literacy, Salesforce/CRM experience desirable.

You are a target orientated individual who strives to meet the goals set for them.

Willing to learn & thrive being a part of a supportive, inclusive team.

What we offer:

Attractive hourly rate; $33.38 plus superannuation (casual employment).

Flexible hours between Monday – Saturday.

Full paid training and induction provided.

Mates rates with corporate partners e.g. health insurance, retailers and more.

Ongoing training and development programs (internal & external).

Opportunities to move into other areas within the business both in Australia and globally.

Working for one of Australia’s leading field marketing agencies.

Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc

Access to employee discounts at Westfield Knox shopping centre.

Collaborative, innovative, and engaging culture.

Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.

Discounted onsite staff parking.

24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so APPLY ONLINE NOW!

Please note, only shortlisted candidates will be contacted.