Service Advisor / Assistant Service Manager (Customer-Facing)

Reports To: Service Manager & Business Manager
Location: Westernport Automotive Services, Hastings
Type: Full-Time

About The Role

We are seeking a motivated, customer-focused Service Advisor/Assistant Service Manager with mechanical experience to join our expanding team.

This role serves as the primary point of contact for customers. You'll be managing bookings, vehicle handovers, and payments, while drawing on your mechanical knowledge to communicate confidently about repairs and support technicians with accurate job preparation and parts coordination.

This is a leadership position where your primary focus will be on delivering an exceptional customer experience while collaborating with technicians and our workshop manager to ensure the front-of-house operations run smoothly and efficiently.

What You'll Be Doing

Provide outstanding front-line customer service for service and repair bookings

Confidently explain recommended repairs and services in plain English

Accurately prepare quotes, repair orders, and service invoices

Manage workshop schedule and coordinate with technicians to ensure smooth daily operations

Send and follow up on digital inspections, gaining customer authorisations

Provide transparent "show and tell" with replaced parts where required

Maintain clear documentation for all jobs and approvals

What You Won't Be Doing

Dealing with warranty enquiries

Low-value administrative work - you'll have support from a reception/VA team to handle job card preparation, routine parts orders, service reminders, and other admin so you can focus on customers and workshop flow.

Doing it all yourself - our service manager & business manager will be alongside supporting you to do your best work.

What We're Looking For

Previous experience as a Service Advisor in an automotive environment is essential (technical knowledge required)

Minimum 1-2 years of Service Advisor experience in the automotive industry is required

Basic automotive knowledge and technical understanding is essential to communicate effectively with customers and technicians

Customer-first mindset with a professional and approachable manner.

Strong communication skills - ability to explain technical issues in plain language.

Proactive and willing to take ownership of the customer journey.

Honest, reliable, and consistent - able to build trust with customers and colleagues.

Great organisational ability with strong attention to detail.

Proficiency with technology and workshop management software (Automation & Navigator highly regarded)

Confidence in learning new digital tools (we use digital inspections, SMS comms, and VA support systems daily)

Must have valid Australian work rights to be eligible for this position

What We Offer

Competitive salary package based on experience, performance bonuses & flex-time

Support to do your best work, with a dedicated virtual assistant and friendly team

Opportunity to be part of a growing, high-performing business with opportunities to progress

If you're passionate about delivering outstanding customer service and have the technical knowledge to back it up, we'd love to hear from you - even if you don't tick every box.

Please apply below or email [email protected] with your resume.