Service Advisor – Join a Workshop That’s Raising the Standard

Done with being treated like just another number?
You won’t get that here.

We’re a professional, community-loved, future-driven workshop that’s out to change the reputation of auto repair in Ballarat — and we’re after a Service Advisor who’s ready to be part of that mission.

Why You’ll Love Working With Us

4-day work week — every weekend’s a long one

Tight-knit team with high standards and a culture that's fun to be part of

Systems that work, so you’re set up to succeed — not sink

Professional leadership that backs you and listens

Not “just another advisor” — you’ll be part of a shop that leads from the front

Who We’re Looking For

Treats customers like relationships, not transactions — listens well, explains clearly, and builds trust. Makes every experience great for our customers.

Confident communicator across phone, counter, and digital — can advise without sounding like a salesperson

Organised and on top of the workflow — no missed jobs, no sloppy handovers

Knows how a workshop makes money — and helps drive it through smart sales and service

Handles pressure without losing their cool — solves problems and keeps the day moving

Backed by vehicle knowledge — enough to bridge the gap between techs and customers

What You’ll Do

Greet customers, listen well, and explain repairs in plain language

Quote accurately, get approvals, and follow up to build trust

Present recommended work with confidence — no pushy sales tactics

Track your KPIs and take pride in hitting them

Keep the day flowing — schedule jobs, manage job cards, and coordinate with techs

Document everything properly — no gaps, no guesswork

Handle issues calmly, aiming for a win–win

Show up polished, positive, and ready to raise the bar

Always be learning — in sales, systems, and technical understanding

How to Apply

Email your CV and a short message telling us what makes a truly great Service Advisor — and why that sounds like you.

Subject line: “I’m Your Next Service Advisor”