Company Overview

Sports Surfaces Group is Western Australia's premier sports surfacing and construction company with 50 years of proven experience. We specialise in building tennis courts, netball courts, basketball courts, cricket facilities, and multi-use courts, serving sporting clubs, schools, councils, mining companies, and private clients throughout WA.

Join our team of experienced professionals and contribute to a legacy built on quality craftsmanship and customer satisfaction. We create sports facilities that serve communities across Western Australia, and you'll be joining a stable, established business with a strong project pipeline and exciting growth opportunities.

The Role

We're seeking an experienced Office Manager to serve as the operational backbone of our business. This is a key role supporting our continued growth and success, where you'll ensure smooth daily operations while maintaining our reputation for exceptional service.

Key Responsibilities

Administrative Operations:

Manage files, schedules, and data with exceptional attention to detail

Handle material sourcing coordination and supplier communication

Support day-to-day administrative tasks and office operations

Process documentation and maintain organised filing systems

Job Scheduling & Project Support:

Manage job scheduling and provide comprehensive administrative support to Project Manager

Handle administrative coordination between office, field teams, and suppliers

Maintain job documentation and ensure administrative processes are followed consistently

Customer Communication & Service:

Serve as primary customer contact for scheduling, updates, and general inquiries

Channel customer communications to appropriate team members efficiently

Maintain accurate customer records and manage ongoing correspondence

Process customer invoicing and handle payment follow-up

Lead Administration & Pipeline Management:

Enter and track incoming leads in HubSpot CRM system

Set up lead files and prepare comprehensive information for estimating team

Schedule site visits and consultations with precision

Maintain lead pipeline and ensure consistent follow-up processes

Systems Management:

Serve as in-house expert for Simpro and Xero systems

Ensure processes are properly documented, followed, and continuously improved

Train team members on system usage and troubleshoot issues

Identify opportunities for operational efficiency improvements

What You Bring

Essential Experience:

Minimum 3+ years in office management within trade or construction industry

Simpro experience mandatory - proven hands-on experience required

Xero accounting software experience mandatory

Strong understanding of construction/trades workflows and terminology

Professional Skills:

HubSpot CRM experience highly regarded

Excellent written and verbal communication skills with customer service focus

Highly organised with proven ability to manage multiple priorities effectively

Proactive problem-solver with keen attention to detail

Professional phone manner and ability to build rapport with diverse stakeholders

What We Offer

Competitive Package:

Salary: $80,000 - $90,000 (based on experience and system expertise)

Performance bonuses tied to operational improvements and customer satisfaction targets

Stable employment with an established 50-year company and strong reputation

Professional Environment:

Career Growth: Professional development opportunities in a growing business

Work-Life Balance: Monday to Friday business hours with flexibility

Modern Systems: Established technology and processes to support your success

Team Culture: Collaborative environment focused on quality and customer satisfaction

Meaningful Work: Direct impact on community sports facilities and business success

Ready to Join Our Team?

This is an opportunity to take ownership of operations at Western Australia's leading sports surface company. You'll work with established systems, experienced professionals, and have the satisfaction of supporting projects that create lasting value for sporting communities.

To Apply: Submit your resume and cover letter addressing:

Your specific experience with Simpro, Xero, and construction office management

Examples of operational improvements you've implemented in previous roles

What excites you about working with an established sports construction company