Job description:

Sales / Customer Service – Full Time
Bike Logistics | Ormond, VIC
Motorcycle Transport Industry | Monday to Friday | Full Training Provided

- Customer-focused sales and admin role
- Family-owned national business
- Full-time, Monday to Friday – 8:30am to 5:00pm

About the Company

Bike Logistics is a national leader in motorcycle-only transport, operating Australia-wide. Based in Ormond, VIC, we’re a family-owned and operated business with over 20 years’ experience in the motorcycle industry.

We transport everything from scooters and trail bikes to race bikes and collector showpieces. With a reputation for reliability, care, and excellent customer service, we’re expanding our team to keep up with growing demand.

About the Role
We’re looking for a confident, organised, and customer-focused person to join our team in a Sales / Customer Service role. You’ll be the first point of contact for phone and email enquiries, handling bookings, quotes, and payments in a fast-paced but supportive environment.
Key Responsibilities:

Answer phone calls and provide quotes & transport information

Respond to emails and allocate or action as required

Create and send customer quotes via email and SMS

Follow up missed calls and customer enquiries

Enter bookings into the system and process payments

Call and finalise unpaid bookings

About You

Experience in customer service, sales support, or admin

Excellent phone manner and written communication

Confident using booking or CRM systems

Reliable, organised, and great with follow-up

Team player with a proactive attitude

Interest in motorcycles is a bonus (not essential)

What We Offer

Full-time role: Monday to Friday, 8:30am to 5:00pm

On-the-job training provided

Friendly, supportive team in a growing business

Long-term job stability

Salary based on experience

Job Type: Full-time

Experience:

customer service, sales support, or admin: 1 year (Required)

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person