About the Role:
We are seeking a friendly, professional, and reliable Business Hub Officer to join our team. In this role, you will be the first point of contact for clients and community members, providing exceptional customer service and support over the phone. The position may be filled by one candidate or shared between two, depending on applicant preferences and organisational needs.

Key Responsibilities:

Answer incoming calls and respond to enquiries in a courteous and efficient manner

Schedule transport bookings and manage client information accurately

Provide information about services and assist with problem-solving

Maintain confidentiality and adhere to organisational policies

Work collaboratively with other team members to ensure smooth operations

About You:

Excellent communication and interpersonal skills

Strong attention to detail and data entry accuracy

Ability to multitask and remain calm under pressure

Previous experience in a call centre or customer service role is desirable but not essential

Proficiency in using computer systems and phone software

Why Join Us?

Supportive and inclusive team environment

Opportunity to make a real difference in the community

Training provided

Flexible working arrangements available

Salary Packaging available