Here at the Melbourne Market Authority (MMA), we deliver a modern, sustainable, and thriving Market, focusing on increasing the value of the market precinct. With a vision of the Melbourne Market being recognised as an industry leader in fresh produce distribution, committed to innovation, quality, and operational excellence.

As the Contract Manager you'll be responsible for strategically managing and administering the complete lifecycle of the organisation's key Facility Management (FM) agreement(s) and multiple project delivery contracts. With a focus on the contract's performance expectations, financial expectations and client relationship, while working with the team to achieve operational excellence.

Responsibilities

• Develop, review, and negotiate facility management contracts to ensure alignment with organisational goals and risk mitigation.
• Collaborate with internal stakeholders to define contract scope, terms, and conditions.
• Conduct thorough risk assessments and develop mitigation strategies.
• Evaluate contract proposals, identify potential cost savings, and optimise contract terms through commercial discretion when recommending achieving the best value for the MMA.
• Act as the primary point of contact for contractual queries and dispute resolution related to the FM agreement.
• Ensure FM provider compliance with all relevant legislation, regulations, and site-specific requirements (e.g., WHS, environmental).
• Resolve contract disputes and claims promptly and effectively through negotiation, mediation, or arbitration.
• Manage a portfolio of project delivery contracts (e.g., construction, fit-out, equipment supply/installation, consultancy) from tender/procurement through to final completion and close-out.
• Assist project managers and stakeholders in developing clear scopes of work and contract specifications.
• Lead or support the tendering, evaluation, negotiation, and award process for project contracts.
• Draft, review, and finalise contract documentation, ensuring alignment with organisational standards and risk appetite (potentially utilising standard forms like AS 4000 series where applicable).
• Administer awarded contracts, including managing variations, extensions of time (EOTs), progress claims, payment certifications, and notices in accordance with contract terms.
• Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring service provider accountability and performance standards are met or exceeded.
• Monitor contract performance, identify potential risks, and implement corrective actions as necessary.
• Conduct regular performance reviews with contractors to assess service delivery and compliance.
• Track key performance indicators (KPIs) and report on contract performance.

To be Successful

We’re looking for someone who has the below skill set and/or experiences:

• Strong leadership and interpersonal skills
• Ability to work independently and collaboratively
• Strong negotiation and influencing skills
• Bachelor’s degree in business administration, Law, or a related field.
• Minimum of 5 years of experience in contract administration, preferably in the facility management industry.
• Strong understanding of contract law, procurement principles, and facility management practices.
• Proficiency in relevant software applications (e.g., contract management software, MS Office suite)

What in it for you?

• Be part of an iconic organisation central to Victoria’s food supply chain
• Lead a committed operations team in a dynamic environment
• Enjoy a role with real impact, balancing hands-on operations and strategic leadership
• Competitive salary and permanent, stable employment
• Mentorship from the executive leadership team
• Onsite parking – Our car park is free and secure
• Regular social events and activities
• Learning & Development opportunities
• 15 days of Personal Leave
• 3 Months Paid Primary Carer Leave
• Flu vaccinations
• Employment Hero Swag Store – access to exclusive offers and discounts
• Employee Assistance Program (EAP) – free confidential and external counselling for you and your immediate family members
• Salary packaging including Novated Lease