Join a Team That Makes a Real Difference – Every Day
At Infinity Support Services, we’re more than a support provider – we’re a team that believes in the power of compassion, dignity, and empowerment.
We’re committed to delivering person-centred care that supports individuals to live independently, confidently, and meaningfully. As a leading name in the sector, our focus is on enhancing well-being and creating real impact in the lives of those we support to ensure long-term stability. – and those who work with us.

Role Summary
As our Rostering Coordinator, you'll lead the strategic and operational management of workforce scheduling across our NDIS programs. This role ensures rostering practices are compliant with the SCHADS Award, optimised for workforce utilisation, and responsive to the real-world needs of both our clients and the dedicated staff who support them.

Using Visual Care and CRM, you'll manage end-to-end scheduling, from designing rosters and handling real-time adjustments to escalating risks such as under/over-staffing, overtime exposure, and service gaps. Your work will directly influence care continuity, operational efficiency, and compliance outcomes.

You'll collaborate closely with People & Culture, Finance, Compliance, and Service Delivery to drive workforce planning, manage complex rostering scenarios, and lead continuous improvement initiatives. As the role evolves, you'll also take on leadership of a small rostering team, fostering a culture of accuracy, responsiveness, and collaboration.

This is a high-impact role for someone who thrives in a fast-paced, purpose-driven environment and brings advanced problem-solving, systems thinking, and stakeholder engagement skills.

What You'll Bring to the Role

To thrive in this role, you'll bring a strong mix of sector experience, technical capability, and leadership qualities:

Proven experience in rostering or workforce coordination (minimum 2 years), ideally within NDIS, or community services.

Hands-on experience with workforce planning, service delivery coordination, and compliance auditing—especially in environments with 24-hour rotating rosters.

Tech-savvy and organised, with solid skills in HRIS platforms and Microsoft 365 (Excel, Teams, Outlook, Word).

Excellent communication and interpersonal skills, with the ability to influence, collaborate, and build trust across teams.

High attention to detail, strong time management, and adaptability in a fast-paced, service-driven environment.

Citizen /Permanent Australian or unrestricted valid work visa

Valid NDIS Worker Screening Check

Working with Children Check

Satisfactory National Police Check

Ready to lead with purpose and precision?

Click Apply Now and help us deliver care that's consistent, compliant, and compassionate. If you have any questions, please contact HR and Recruitment Manager team at [email protected]

At Infinity Support Services, we’re proud to be an equal opportunity employer that celebrates diversity and inclusion.