We are a premier venue known for its exceptional events, stellar customer service, and vibrant community engagement. We pride ourselves on creating unforgettable experiences for our clients, from intimate gatherings to large-scale events.

About the Role:

You will be at the forefront of delivering exceptional customer service, overseeing reservations for our five venues, managing guest feedback, coordinating travel arrangements and scheduling rosters.

You will be based at Three Blue Ducks' Head Office in Rosebery and will coordinate reservations across 5 restaurants with the goal of maximising bookings and ensuring the accurate inputting and processing of all reservation information with the highest of service standards throughout the reservation process.

More than just reservations, your role will play an integral part in the guest experience and will lend a hand to set the venues up for success.

You will also play a large part in supporting our events team in organising outstanding and unforgettable events. This is a great opportunity to get your foot in the door for a future role in events, for the right candidate.

*MUST BE AVAILABLE TO WORK WEEKDAYS, SOME WEEK NIGHTS (latest 8pm) & WEEKENDS.

Key Responsibilities:

Answering general enquiries via phone and email, providing prompt and helpful responses to ensure a seamless customer experience.

Managing the backend of the Seven Rooms Booking System for general & group bookings

As the first point of contact for event enquiries, you will field initial requests and pass them on to the relevant Event Manager for each venue, ensuring seamless communication and coordination.

Addressing and managing customer feedback, ensuring a positive guest experience by resolving issues promptly and identifying areas for improvement.

Managing the venue booking systems, forward-thinking on the most efficient utilization of the system to meet business objectives

Communicating across departments regarding upcoming reservations and event needs.

Coordination of flights, accommodation, and transport for staff within the company

Website Updates (Menu Changes, Trading Hours etc)

Updating Listings on Google Trip Advisor, Yelp & Google Maps

Processing Payments using Eftpos for Event Bookings

General Ad-Hoc Duties & Administrative support to all departments of all Venues

About You:

Past experience in hospitality administration - specifically restaurants and event support, preferred but not essential

Thorough understanding of Sevenrooms is prefered, not essential

You’re all about making people happy; surpassing expectations and creating memorable guest experiences. So are we. It’s why guests book, repeat book and love us.

You excel at engaging with individuals and groups from all walks of life, intuitively asking insightful questions to gain a better understanding of their needs.

A master juggler with a keen eye for detail, expertly handling high volumes with precision. Your efforts go beyond increasing bookings; you make guests feel welcome and valued even before they arrive.

Your exceptional communication skills, whether over the phone or through email, reflect your genuine ability to connect with people. Your personable approach is evident in every interaction.

This is a busy and varied role with connections to all departments across our group. Your attention to detail, excellent communication skills and ability to liaise with guests will be the key to success in this role.

Benefits and perks

Opportunities for training and career advancement as part of our own aspirations for growth.

A respected, established and organised restaurant group

Above average tips

Team-oriented work environment.

Discounts for staff when dining at any of our restaurants plus lots of other discounts with affiliated partners

If this sounds like you - apply now!

Three Blue Ducks is an equal opportunity employer and is committed to principles of diversity and inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.