About Us

Join a Team That Makes a Real Difference – Every Day
At Infinity Support Services, we’re more than a support provider – we’re a team that believes in the power of compassion, dignity, and empowerment.
We’re committed to delivering person-centred care that supports individuals to live independently, confidently, and meaningfully. As a leading name in the sector, our focus is on enhancing well-being and creating real impact in the lives of those we support to ensure long-term stability. – and those who work with us.

Position Summary.

As a Specialist Support Coordinator, you will work closely with NDIS participants who have complex needs, helping them to navigate challenges and implement their plans effectively. This role involves a higher level of coordination, often where barriers to service access or engagement require intensive, time-limited support to ensure long-term stability.

Key Responsibilities:

Provide Specialist Support Coordination for participants with high-level, complex needs (e.g., mental health, dual diagnosis, housing instability).

Work collaboratively with participants, families, carers, and service providers to develop and implement action plans aligned with participants’ NDIS goals.

Build capacity in participants and their support networks to manage and coordinate their supports independently over time.

Resolve crises and barriers impacting access to supports, including liaising with clinical and mainstream services.

Maintain up-to-date documentation, case notes, progress reports, and data entry into case management systems.

Attend regular supervision, team meetings, and professional development activities.

Ensure all services delivered comply with NDIS Practice Standards and the organisation’s policies and procedure

Essential:

Qualification in Social Work, Psychology, Allied Health, Community Services, or relevant field.

Minimum 2 years’ experience working with people with complex needs in disability, mental health, or related sectors.

In-depth knowledge of the NDIS and Specialist Support Coordination function.

Strong problem-solving, crisis intervention, and conflict resolution skills.

High level of written and verbal communication skills.

Demonstrated ability to work independently and manage competing priorities.

Current Working with Children Check, National Police Check, and NDIS Worker Screening.

Valid Driver’s Licence and access to a reliable vehicle (if outreach/home visits are required).

Why Join Infinity?

Make a meaningful impact every day

Be part of a supportive and inclusive team

Enjoy a flexible work schedule that suits your lifestyle

Ongoing training and professional development opportunities

Ready to Apply?

If you’re passionate about making a difference and meet the above criteria, we’d love to hear from you! Please Click Apply

📩 Submit your resume and a cover letter outlining your experience and why you’d be a great fit for this role.

At Infinity Support Services, we’re proud to be an equal opportunity employer that celebrates diversity and inclusion.