Tradewind Australia partners with service providers across the Disability sector to offer quality care to Victorian communities. We are currently working with a small yet dynamic organisation that specialises in supporting people with brain injuries and degenerative neurological conditions. They are seeking a full-time Team Leader to oversee their busy NDIS Support Coordination team.

About the Role

The Team Leader will provide leadership and oversight of the NDIS Support Coordination team ensuring high-quality service delivery, compliance and achievement of organisational goals.

Key Responsibilities

• Oversee the delivery of NDIS Support Coordination services
• Manage the intake of NDIS referrals and allocate participants to Support Coordinators
• Supervise staff providing both day-to-day guidance and formal monthly supervision
• Conduct regular audits to ensure compliance and meet financial targets
• Assist the General Manager of Operations with NDIS Quality and Safety compliance audits
• Manage a small caseload where required

Essential Requirements

• Minimum 3 years' experience as an NDIS Support Coordinator or in a similar leadership role
• Strong knowledge of NDIS standards and compliance requirements
• High level of emotional intelligence, empathy and the ability to problem-solve by thinking outside the box
• Strong leadership skills with a collaborative team-oriented approach
• Ability to support and guide staff while stepping in to assist when required
• High level of discretion and empathy in managing sensitive information and situations
• Strong organisational and prioritisation skills
• Certificate IV, tertiary qualification or equivalent relevant experience

Desirable

• Understanding of the impact of brain injury and degenerative neurological conditions
• Experience in auditing processes

This is a full-time permanent role offering a competitive remuneration package, including salary packaging benefits. The organisation offers genuine career progression opportunities and a supportive management team to help you grow professionally.

Tradewind Australia is a specialist recruitment service for the Social, Community, Aged Care and Disability sectors. We work with not-for-profit, private and government organisations to source highly qualified and experienced professionals for a range of roles.