About Us

At Infinity Support Services, we believe in the power of compassion, dignity, and empowerment. As a leading provider of support services, we’re committed to helping people live independently and meaningfully. We provide person-centred care that enhances well-being, builds confidence, and makes a real difference every day.

About the Role

The Business Development Officer drives organisational growth, visibility, and sustainable programs through strategic partnerships, effective community engagement, and direct client relationship management. The BDO ensures new clients are engaged, supported, and smoothly integrated, before a structured handover to ongoing team support after settlement.

Primary Responsibilities

Community Engagement & Stakeholder Relations

Establish and nurture relationships with community groups, referral networks, and local stakeholders.

Actively represent the organisation at forums and community events.

Develop new referral pathways to improve participant access and support.

Program Growth & Opportunity Development

Identify, pursue, and implement opportunities for new programs, services, or partnerships.

Research and secure grants, sponsorships, and additional funding sources.

Lead or co-lead the rollout of new initiatives, ensuring effective delivery and evaluation.

Client Engagement & Onboarding

Act as the initial key contact for new clients, welcoming and guiding them through a structured onboarding process (first 3-4 weeks).

Develop and implement onboarding plans, ensuring clear communication of services, expectations, and client goals.

Conduct onboarding check-ins, gather client feedback, and address early-stage concerns to support strong foundational relationships.

Organise and action internal handover of the new client to the relevant ongoing service team after a successful 3–4-week settlement, including comprehensive file notes and client feedback.

Support periodic reviews on client experience and satisfaction post-handover.

Business Development, Marketing & Visibility

Implement outreach and communication strategies to raise organisational profile.

Create and deliver presentations, proposals, and impact reports for stakeholders.

Monitor competitor activity and local service trends to identify market opportunities.

Organisational Support

Take lead on outreach and development projects, supporting capacity and relieving pressure on service delivery teams.

Complete required business development and compliance documentation.

Provide progress reports, analysis, and recommendations to management.

Key Selection Criteria - Essential

Demonstrated business development/community partnership experience in the disability or community sector

Strong stakeholder management and communication skills

Successful track record securing partnerships

Strong organisational, analytical, and project management skills

Understanding of NDIS compliance and service development

Ability to work independently and as part of a team

Desirable

Experience rolling out community programs

Marketing and communications background

Why Join Infinity?

Make a meaningful impact every day

Be part of a supportive and inclusive team

Enjoy a flexible work schedule that suits your lifestyle

Ongoing training and professional development opportunities

Ready to Apply?

If you’re passionate about making a difference and meet the above criteria, we’d love to hear from you!

📩 Submit your resume and a cover letter outlining your experience and why you’d be a great fit for this role.

At Infinity Support Services, we’re proud to be an equal opportunity employer that celebrates diversity and inclusion.