No. 1 Fertility - Fertility Reimagined

We are a boutique IVF clinic with locations in Melbourne and Sydney, committed to innovation, excellence, and empathy. Our mission is to provide world-class reproductive care while creating a supportive and nurturing environment for both patients and staff.

Our specialists take a holistic approach to fertility, ensuring the highest quality of care for our patients.

We’re a lively, dynamic, and supportive team that thrives on collaboration, good vibes, and a shared passion for making a difference. If you’re all about bringing energy, positivity, and purpose to your work, we’d love for you to join our fun and impactful team in making family dreams a reality.

About your new role:

We’re seeking a compassionate and detail-oriented Medical Administrator to join our dedicated administrative team here at No. 1 Fertility. This role is perfect for someone who thrives in a supportive, purpose-driven environment, enjoys working with people, and brings energy and professionalism to everything they do. Bonus points if you already have medical administration experience!

Based at our East Melbourne and Collins Street clinics (both conveniently located near public transport), you’ll play a key role in ensuring smooth patient journeys and seamless clinic operations.

Key responsibilities

Provide compassionate care and empathetic communication to support patients throughout their IVF journey.

Manage patient inquiries, appointments, payments, and documentation with accuracy and professionalism.

Deliver efficient administrative support to medical professionals and the wider team.

Ensure compliance with consent, regulatory requirements, and clinic policies.

Collaborate with the team to maintain a safe, supportive, and goal-driven work environment.

Uphold ethics, integrity, and critical thinking in all aspects of patient care and administration.

What will you have?

Strong communication skills, attention to detail, and excellent time management.

A self-motivated, proactive attitude with a focus on patient care and problem-solving.

Ability to stay composed and professional while managing challenges.

Previous medical administration experience (preferred).

Eligibility to work in Australia.

Why join No 1 Fertility?

Make a real difference — your work directly supports families in achieving their dream of having a baby

Predictable rosters with a team that values balance between work and life

Ongoing training and career development, including mentoring and future opportunities in healthcare administration

Paid parental leave with a family-friendly return-to-work approach

Access to loads of discounts & offers on 100s of products and services through our employee benefits program

Competitive salary plus benefits such as a car parking allowance

Staff discounts at No. 1 Women’s Health and Skin Clinics

Be part of a vibrant, social team that celebrates birthdays, milestones, and big wins together

Inclusion-friendly culture — join our DE&I and Be 1 (Social) Committees

Employee Assistance Program and access to trained Mental Health Responders

Modern, beautifully designed work environment (no corporate grey walls here!)

At No. 1 Fertility, we celebrate diversity and strive to create a workplace where everyone feels safe, supported and valued. We encourage applications from people of all backgrounds, identities, and lived experiences.

We acknowledge the Traditional Owners of the land on which our clinics are located today.