Are you the kind of person who enjoys solving problems, helping others, and learning new tech? We’re looking for a Helpdesk Support Coordinator to support our customers, tech partners and internal teams across all things Banlaw.

You’ll be the first point of contact for support enquiries—helping our clients use our products smoothly and confidently. You’ll work closely with our technology partners, giving them the tools and support they need to sell, install and maintain Banlaw systems.

You won’t be doing it alone—this is a team effort. You’ll collaborate with our Service, Software, and Systems teams to deliver updates, troubleshoot issues, test new software, and make sure everything runs like clockwork.

You'll have the opportunity to contribute to product development, create training content and deliver training.

You’ll play a part in keeping our work environment safe, efficient and forward-thinking.

This is a hands-on role where no two days are the same. If you're a tech-savvy problem-solver with great people skills, and you love being part of a team that builds cool, practical solutions—let’s talk!

What capability will you bring to the role?

5 years previous IT helpdesk experience

Knowledge of SQL & IP computer networks; knowledge of mechanical pumping systems, electrical systems & electrical wiring design beneficial

Analytical & problem-solving capability with a growth mindset focused on solutions & continual improvements

Exceptional attention to detail, organised with the ability to flex between changing priorities

Solid communicator with a customer service orientation (for both internal/external stakeholders)

Familiarity with NetSuite, Zoho, Jira/Confluence & MS Project, SQL database &/or the mining environment beneficial

Ability to undertake occasional on-site work involving additional hours & local/interstate & infrequent international travel

Ability to undergo a pre-employment medical

What's to love?

Competitive salary, team bonus + expanding benefits including gender-inclusive paid parental leave, EAP & more

Join a company with a strong track record of internal growth & development opp's

Flexibility is in our fabric - chat to us about what works for you!

Growing company with a global presence & an exciting future

Committed to Inclusion

We encourage applications from a diverse range of candidates & are committed to building an inclusive workplace. We will always consider how we can adjust our recruitment process or adjust a role to ensure you can kick goals. Contact HR if you'd like to know more.

Ready to Apply?
Reach out to [email protected] with any questions.

Note to recruiters: We’re not accepting unsolicited resumes for this role.

Who is Banlaw?

We are a locally owned leader in the design & manufacture of industrial fluid management products used commonly in the mining & transport industries. We provide integrated fluid transfer hardware, software, and site infrastructure solutions globally. Our products and services enable various industries to significantly improve safety, environmental, security, and performance outcomes for their high-value liquids.