About the role

We're seeking experienced NDIS Specialist Support Coordinators and Support Coordinators to join our dynamic team at Approved by Frankie. We work closely with participants, families and other agencies to get the most favorable outcomes.

We are known for our positive and supportive team culture, imagination, ingenuity and clinical knowledge.

What you'll be doing

Develop individualised support plans for NDIS participants, ensuring their unique needs and preferences are met

Coordinate and facilitate the delivery of supports and services from a range of providers, monitoring progress and adjusting plans as needed

Build strong relationships with clients, their families and other agencies involved to understand their needs and preferences

Advocate on behalf of clients to ensure they are receiving the appropriate level of NDIS funding and supports

Collaborate with a network of service providers, government agencies and community organisations to coordinate care

Maintain detailed case notes and records to comply with NDIS and organisational requirements

Provide guidance and mentoring to more junior members of the support coordination team and feedback to ensure continuous improvement

What we're looking for

Minimum 3 years' experience in a similar NDIS support coordination or case management role

Demonstrated understanding of the NDIS and the ability to navigate the scheme's processes and requirements

We would look very favourably on applications from people who have a very good working knowledge of hospital discharge processes and protocols and/or have a good working understanding of the interface between the Justice system and NDIS

Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients

Strong problem-solving and decision-making skills, with a focus on achieving positive outcomes for clients

Familiarity with the disability sector and the range of supports and services available

Relevant tertiary qualifications in Allied health, Social Work or community services field

Highly organised with strong attention to detail and record-keeping

Willingness to travel

What we offer

At Approved by Frankie', we're committed to creating a positive and inclusive work environment where our employees can thrive. In addition to a very competitive salary, we offer a range of benefits including:

- Flexible work arrangements
- Professional development opportunities
- Employee wellness initiatives

About us

Approved by Frankie' is a leading independent Support Coordination agency, supporting individuals with a wide range of needs to live independently and participate fully in their communities. Approved by Frankie are known for our innovative outlook, disability rights based approach and strong partnerships with the local community.

We have a dedicated Aboriginal Support Coordination team, and we are passionate about building a workforce that reflects our values. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Encouraging Diversity & Inclusion
We strongly encourage people with disabilities and from LGBTQIA+ communities, to apply. We are committed to creating a genuinely inclusive and accessible recruitment process where everyone feels welcome.

As part of this commitment, we ensure that all job interviews are accessible. Every applicant invited to interview will be asked if they require any adjustments or assistance to fully participate in the process.

If you're passionate about being at the forefront of individual and systemic change for people on the NDIS scheme, we'd love to hear from you. Apply now to take the next step in your career.