Support Queue Coordinator

📍 Location: Rozelle / Sydney
🕒 Full-Time | Entry-Level

Kickstart Your Career in Customer Service

Are you organized, proactive, and looking for your first step into a career in customer service and operations? We’re on the hunt for a Support Queue Coordinator to help us deliver exceptional service to our customers while learning and growing with the team.

This is a fantastic entry-level role for someone who enjoys problem-solving, staying on top of details, and wants to develop their career in customer experience and service management.

What You’ll Do

Keep an eye on the support queue and make sure no customer is left waiting.

Allocate incoming tickets to the right people and follow up to keep things moving.

Learn how to prioritize requests by urgency and importance.

Communicate clearly with customers, ensuring they feel supported and informed.

Work closely with senior team members to learn best practices and grow your skills.

Help spot trends or common issues so the team can improve processes.

Contribute to team reports on support performance and customer feedback.

What We’re Looking For

A positive attitude and eagerness to learn—no prior experience needed, though customer-facing experience (retail, hospitality, call center, etc.) is a bonus.

Strong communication skills (friendly, professional, clear).

Organized and reliable—you can juggle multiple tasks and stay on top of details.

Problem-solving mindset: when you don’t know the answer, you’re curious and resourceful in finding it.

Comfortable with technology and keen to pick up new tools quickly (we’ll train you on our systems).

Why This Role?

Career growth: Learn the ropes of queue management, with training and mentoring to grow into more senior customer service or operations roles.

Supportive team: Work alongside experienced colleagues who want to see you succeed.

Impact: You’ll be the first line in making sure our customers feel valued and heard.

Flexibility & balance: Competitive pay, benefits, and a positive workplace culture.

👉 How to Apply
Send us your CV and a short note about why this role excites you to [email protected].