Position Title: ASO5 Senior Client Engagement Officer
Employment Type: Full-time
Location: Belconnen, ACT
Duration: 1.5 months with a possible extension
Hourly Pay Rate: $62.62 per hour+ super
Security Clearance/Requirements: Working with Vulnerable People registration (or ability to obtain)
Working Arrangements: Office and field-based work

ABOUT THE ROLE
We are seeking motivated and community-minded Senior Client Engagement Officer to join a dedicated Client Services team within State Government. This role is responsible for managing a portfolio of tenancies, providing direct support to tenants, and ensuring properties are well maintained.

The position involves a mix of office-based tasks and field work, including visiting tenants in their homes, coordinating maintenance, and working closely with community and government services to deliver sustainable housing outcomes.

KEY RESPONSIBILITIES

• Manage a portfolio of tenancies, ensuring obligations under tenancy agreements are met.
  
  
• Conduct property inspections, address maintenance issues, and monitor tenancy conditions.
  
  
• Provide high-quality customer service and tenancy support, including outreach visits.
  
  
• Assist tenants experiencing challenges by connecting them with relevant services.
  
  
• Respond to complaints, resolve disputes, and maintain strong community relationships.
  
  
• Prepare reports, case notes, and maintain accurate tenancy records.
  
  
• Contribute to continuous service improvement and mentor colleagues when required.
  
  

SKILLS AND EXPERIENCE

• Strong customer service and communication skills, with the ability to engage with diverse clients.
  
  
• Experience in tenancy management, case management, or community services (desirable).
  
  
• Ability to remain calm and professional when working with vulnerable or distressed tenants.
  
  
• High-level organisational and time management skills.
  
  
• Knowledge of tenancy law, housing policies, or the ability to quickly learn.
  
  
• Strong written and verbal communication, including report writing.
  
  

ELIGIBILITY

• Current driver’s licence.
  
  
• Registration under the Working with Vulnerable People Act (or ability to obtain prior to commencement).
  
  
• Relevant tertiary qualifications in Social Work, Community Development, Leadership, or Management are desirable but not essential.
  
  

Apply now or contact Simmone Priest on 6260 8888 at SOS Recruitment for a confidential discussion.

PLEASE NOTE: Applications for this role will close on 19 September 2025. If your application is received after this date, we’ll be happy to keep your CV on file for similar opportunities that may come up. We encourage you to apply, even if the closing date has passed.

SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, women, people with family responsibilities, people with diverse linguistic and cultural backgrounds, religious beliefs and LGBTIQ people.