Are you experienced in customer service, have a compassionate nature and are looking to work in an environment where you will make a real difference?

Right at Home Gosford are seeking an experienced Client Services Scheduler for our home care agency.

Right at Home is a leading in-home care provider. Our services include aged and disability care, transitional care, hospital-in-the-home, and palliative care. Our services help older Australians and those living with a disability to feel connected, engaged, supported, and cared for. Our RightCare™ approach helps make our communities happier, and healthier.

The Client Services Scheduler is responsible for coordinating the rostering of care for our Aged and Disability clients. This includes the scheduling of carers and maintaining related systems and processes. In addition to rostering this role will manage inside sales enquiries and develop relationships with clients and their families.

Our preferred candidate will demonstrate client-centred practice, be a natural relationship builder with excellent organisational and communication skills; making you a great asset to our team.

Your new role will be responsible for:

Scheduling services for our clients by rostering care workers dependent on their qualifications and availability

Dealing with a range of aged clients and adults living with a disability and their families on a daily basis, to handle information requests, feedback and general enquiries

Serving as a liaison between referral sources, families, carers and care managers.

Ensuring all client contact is managed in an empathetic, friendly, and patient manner to quickly build rapport, trust and confidence in Right at Home

Providing client and family education on the nature of services that are available and the effect and benefit of the care plan.

Implementing and maintaining relevant operating systems for caregivers, nurses & other care professionals

Maintaining records and documentation in accordance with quality standards frameworks and organisational policies and procedures

To be successful in this role, you will need:

Relevant experience/qualifications in administering scheduling software and client databases

Strong organisational, problem solving and time-management skills

Highly developed written and verbal communication skills

Excellent computing skills

Current or willing to obtain Australian National Police Check

The right to work in Australia

Preferred Skills:

Sound understanding of the Aged Care and Disability systems

Demonstrated experience supporting staff

What We Offer:

A flexible and inclusive environment committed to work-life balance

Employee benefits program and competitive salary package

Opportunities for training and development

If you would like to join our fun and fabulous team in our office in Erina apply now!

If you have any questions please contact us on [email protected] or 02 4314 6657