The role

This full-time Team Scheduler / Customer Service Officer role with DDE Services in Arndell Park, NSW is responsible for coordinating the scheduling of the company's service teams to ensure efficient and timely delivery of projects for our customers.

The role can suit any parental responsibilities, such as pick up and drop off of children.

Key responsibilities

Liaise with customers to understand their service needs and schedule work accordingly

Manage the scheduling and dispatch of service teams to job sites

Monitor job progress and communicate with customers on status updates

Identify and resolve any scheduling conflicts or issues

Maintain detailed records of job schedules, labour utilisation and customer interactions

Provide high-quality customer service and act as a primary point of contact for customers

Support the wider administrative and operational needs of the business as required

What we're looking for

Proven experience in a scheduling, customer service or administrative role, ideally within the construction or services industry

Strong organisation and time management skills with the ability to multitask effectively

Excellent communication and interpersonal skills to liaise with customers and team members

Proficient in using scheduling and customer relationship management (CRM) software. Aroflo, Uptick & Asana. Training to be provided.

A customer-focused attitude and commitment to delivering high-quality service

Flexibility to adapt to changing priorities and a willingness to contribute to a collaborative team environment

What we offer

At DDE Services Electrical, we are committed to providing a supportive and inclusive workplace that values the wellbeing of our employees. We offer a range of benefits including career development opportunities, competitive remuneration, and flexible work arrangements. As a growing company, we also provide the chance to be part of an exciting phase of business expansion and innovation.

About us

DDE Services Electrical, is a leading provider of electrical, fire & security services for residential, commercial and industrial clients across New South Wales. With over 20 years of experience, we pride ourselves on delivering high-quality workmanship, exceptional customer service, and innovative solutions to meet the evolving needs of our clients. Our talented team of electricians, technicians and support staff work collaboratively to maintain our reputation as a trusted and reliable partner.

If you're ready to take the next step in your career, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button below to submit your application.

Please forward your resume to [email protected]