This role benefits from a hybrid working arrangement that blends the flexibility of working from home with the collaboration and connection of being in the office. Regular in office attendance is expected three days per week to support team interaction and operational needs.

Join RICS, a leading global organisation supporting 140,000 professionals worldwide.

We set the highest ethical standards in land, real estate, construction, and infrastructure across global markets. As a leading professional body, we empower our members with globally recognised qualifications, influential networking, and access to cutting edge resources that shape the future of the industry.

Your work here will directly contribute to advancing knowledge and driving sustainable practices on a global scale, creating a positive impact for society internationally. Join us and help us build a better world, together!

At RICS, our Membership Support team plays a vital role in delivering a high quality experience to members and candidates across all stages of their professional journey.

Description

As a Membership Support representative, you will provide expert guidance and support across various membership pathways, acting as an ambassador for RICS and ensuring consistent service across multiple communication channels.

⦁ Provide timely and effective responses to member inquiries across multiple communication channels, ensuring compliance with service level agreements (SLAs) and RICS Customer Service Standards.

⦁ Offer specialist advice, solutions, and proactively promote RICS products and services, generating new leads and opportunities while fostering member engagement through effective relationship management.

⦁ Maintain comprehensive product knowledge to offer first-line responses and accurately update customer information in internal databases, ensuring data integrity.

⦁ Collaborate with key stakeholders, including Finance, to address member inquiries and resolve accounting-related issues, while ensuring compliance with data protection regulations (GDPR).

⦁ Contribute to the development and testing of new processes and systems, providing feedback and valuable customer insights to drive service improvements.

Profile

You will thrive in a fast paced, customer focused environment, representing RICS and providing expert support to members while building lasting relationships. You will bring a passion for problem solving, strong communication skills, and a commitment to delivering exceptional customer service.

You will have:

⦁ Proven experience in customer service, particularly within a professional or membership-based environment, with a focus on delivering exceptional customer experiences.

⦁ Clear communication skills, passionate about engaging with customers and resolving inquiries across multiple channels (e.g., phone, email, live chat).

⦁ Commercially aware, highly organised, and able to prioritise tasks effectively while adhering to quality assurance standards and procedures.

⦁ Skilled at building and maintaining relationships with members, stakeholders, and the public, with the ability to handle challenging situations professionally.

⦁ Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and committed to personal development and continuous improvement through training and coaching.

Offer

We offer a comprehensive package of benefits to support your work–life balance, health, financial security, and personal time. This is more than just a job—it’s an opportunity to contribute to a respected organisation with a clear social purpose, while enjoying the autonomy, variety, and support you need to thrive.

For full-time staff, the standard working week is 38 hours, and we support flexible working arrangements where possible.

Your health and wellbeing are important to us, with benefits including Employee Assistance Programme. To support your financial future, we provide income protection, life assurance, a Pension scheme and more.

We also offer 23 days annual leave plus public holidays, enhanced flexible leave policies (including Maternity, Paternity, and Moving House).