Role: Administrative Support Officer

Grade: Clerk Grade 3/4

Salary Range: $84,659 to $92,701 plus super

Duration: Temporary up to 6 months

Location: Gosford NSW- Hybrid working arrangements

Closing Date: Monday 22nd September 2025 (9:59AM)

About the role

An exciting opportunity has arisen for an Administrative Support Officer to join our SafeWork Licensing Team which part of the Authorisations and Verifications Directorate and delivers regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met.

We are looking for an energetic person to support the Team. This role also provides a range of support and administrative services to facilitate the delivery of business operations and support the Management Team to achieve organisational objectives.

Key responsibilities

• The ability to manage and adapt to multiple competing priorities while ensuring customer and/or business needs are met,
• The capability to provide a range of administrative and support services, including records management, routine correspondence, meeting coordination and minutes, to support the effective operation of the business,
• The skills to complete routine financial transactions (processing of invoices) and purchasing services, ensuring compliance with agency standards and procedures,
• Computer skills, with the ability to utilise a number of computer systems,
• The aptitude to act as the point of contact with internal customers, respond to enquiries and provide information in a timely manner, demonstrating a commitment to customer service, and attention to detail.

About You

This role would suit someone who enjoys working in a team environment as well as across different teams, and has a broad range of skills, including:

• A Can-do attitude
• The ability to be self-motivated, exercise initiative and identify opportunities to introduce new ways of working to continuously improve the way we work,
• Strong organisational and time management skills, with high levels of flexibility and the ability to prioritise work in the face of competing demands
• Sound ICT skills in a range of applications including Microsoft Office 365, Outlook, TEAMS and SharePoint.

If this sounds like you, we want to hear from you!

Click Here to access the Role Description

For enquiries relating to recruitment please contact Melanie Johnson via email at [email protected]

How to Apply

To start your journey towards your future your application must include a covering letter (no more than 2 pages) and an up-to-date resume (no more than 5 pages) that details your knowledge, skills and experience in relation to the above role.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sharlene Fouzder via [email protected]

For more information, please visit

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Information on adjustments available for the recruitment process