Your new company

This Federal Government agency plays a vital role in supporting Australians through fair and transparent administrative processes. You'll be joining a high-performing team focused on delivering quality outcomes in line with legislative frameworks and operational standards.

Your new role
As the APS5 Case Management Support Officer, you'll be part of a structured induction program that blends on-the-job training with classroom-style learning. This role is ideal for someone looking to build confidence and capability in administrative review processes and government systems.

Key responsibilities include:

• Analysing and assessing applications under relevant legislation
• Preparing case summaries and supporting documentation for review
• Managing records and filing documents in business systems
• Drafting and lodging Tribunal documents within statutory timeframes
• Supporting interlocutory applications and liaising with legal teams
• Identifying and managing risks, including privacy and priority issues
• Responding to complaints, Ministerial correspondence, and other requests
• Assisting in onboarding and mentoring new team members

What you'll need to succeed
You'll bring experience in legal administration, paralegal work, or statutory decision-making. A background in public sector administration and a strong understanding of governance frameworks will be highly regarded.
Skills and attributes:

• Excellent written and verbal communication skills
• Strong stakeholder engagement and collaboration abilities
• Records and information management experience
• Adaptability and professionalism in a dynamic environment
• Empathy, cultural competence, and a participant-focused mindset
• Ability to quickly learn and apply relevant legislation

What you'll get in return

• Structured induction and ongoing training
• Opportunity to contribute to meaningful public service work
• Career development within a supportive team environment
• Flexible working arrangements and inclusive workplace culture
• $55.24 per hour + super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.