As the Team Leader Debt Resolution, you will lead, motivate, and empower a team of people to deliver effective and efficient debt recovery outcomes in circumstances where customers may be impacted or at risk of an act of insolvency.

The role is based in the Queensland Revenue Office's (QRO) Revenue Collections team which is responsible for managing the collection and recovery of debts owed to the state government.

Your typical day as a Team Leader Debt Resolution may include:
• Planning, measuring and monitoring the team's enforcement activities to ensure timely delivery of high quality work.
• Building team and individual development through effective quality assurance programs, targeted training plans and effective coaching strategies.
• Actively progressing business improvement opportunities to streamline processes and systems to support staff and improve client service.
• Applying technical expertise to manage more challenging client interactions to appropriate resolution.
• Embedding practices and processes which support sound governance.
• Collaborating with stakeholders to resolve issues and progress business improvements and change management processes.

To be successful in this role, you will need to demonstrate:
• Working knowledge of digital and data technology / systems.
• Strong negotiation Skills and resilience.

For further information about the role, please review the role description on the SmartJobs website. You can also contact Ed McWhinney, team leader, for any additional questions on [email protected].

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working at QRO, please see the attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This st55arts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/660049/25

Closing Date: Friday, 26 September 2025