Service Coordinator | NDIS

Employment Term: Permanent Full Time

Location: Brisbane North

Remuneration: $110,102.72 + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Service Coordinator, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

Reporting to the Disability Services Manager, the Service Co-ordinator is responsible for executing on the operational plan for the planning, delivery, workforce management and financial sustainability of all NDIS service provision relating to the provision of core supports and capacity building to clients.

Through the development, supervision and mentoring of lead practitioners across all arrangements, the Service Coordinator ensures that outcomes for individual clients are met according to individual plans and budgets. They participate in the in the development of community opportunities and increasing services according to individual client preferences, development of new arrangements, increasing services and client retention and have responsibility to oversee quality practice of service models in a cost-effective manner.

Participates in and manages business development and operational plans for delivery of all core supports and capacity building to UCQ customers;

Foster a values-driven, safe employment environment that attracts, engages and retains skilled employees and volunteers

Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

Works collaboratively with other service leaders to provide a coherent and successful client journey through UCQ service provision;

Manages the relevant cost centres in its cluster including planning for, increasing and delivering of services in a financially sustainable manner;

Mentors, develops and enables Lead Practitioners to operate their arrangements autonomously including to provide exceptional services, supervision, rostering and engagement of all direct support employees;

Operates as the escalation point for issues arising in arrangements that are unable to be managed by Lead Practitioners and assigns additional assistance such as by Complex Service Advisors or outside consultants where required in order to enable client outcomes;

Works with Service Design Manager to schedule Lead Practitioner resources to effectively support planning of client supports;

Works effectively with the Reporting & Capability Coordinator and/or the cluster support team to provide operational data for the effective reporting and monitoring of service provision, workforce metrics and quality in order to inform the continuous improvement agenda of the service;

Provide effective performance management and compliance with relevant legislation, standards, Uniting Church and UCQ Board Policies

What makes a difference for us?

Health & Community Services related Degree or Qualification: Health & Community Services industry experience

Exceptional understanding of the NDIS and its applications in a client centric service model

Knowledge of legislation underpinning the provision of services within the disability sector and the key issues affecting quality of life for people with a disability

Experience operating at a management level including managing financial imperatives and scheduling

Knowledge of relevant legislation, policy and licensing requirements associated
with the Disability sector

Sound understanding of the application of the principles of family or self-governance, personal autonomy, choice and control and intentional safeguarding for our clients

Demonstrated ability to provide advice, support, coaching, mentoring and training to managers and staff

Ability to think creatively and critically and design plans that deliver personal outcomes while being practical and financially sustainable for UCQ; and Ability to consider risk and where specialist service provision is required and able to effectively collaborate with other managers and specialists to achieve outcomes

NDIS Worker Screening Clearance and Blue Card

First Aid and CPR

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

What makes a difference for you?

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.