Business Support Officer – Pre-Employment & Post Injury

Location: Cronulla, NSW (Hybrid)
Must reside in Sydney or surrounding areas

FPES is a leading Australian-owned organisation specialising in Pre-Employment Screening and Post-Injury Solutions, proudly partnering with a large number of national employers across a wide range of industries.

We are currently seeking an enthusiastic and motivated Business Support Officer to join our dynamic, fast-paced team based in Cronulla, with the flexibility to work on a hybrid model of office & from home.

This role is ideal for someone with experience in the Pre-Employment medical screening sector—particularly those familiar with driver medicals, audiometry testing, and liaising with GP clinics, allied health providers, and third-party medical centres.

What We’re Looking For

We are seeking someone who brings:

5+ years of administration experience, preferably in a healthcare, medical, or occupational health setting

Strong reception and admin skills with the ability to manage a fast-paced workflow

A friendly, approachable personality and the ability to work well within a supportive team

Confident and professional communication when engaging with clients, candidates, and healthcare providers

Proven experience making appointments for physiotherapists, GPs, or occupational health providers

Experience handling high-volume inboxes and soft phone systems

High attention to detail when managing sensitive client and candidate records

Strong organisational and multitasking abilities

Resourcefulness and proactive problem-solving in day-to-day operations

Key Responsibilities

In this role, your day-to-day will include:

Managing incoming calls via our soft phone system

Handling a busy shared inbox

Booking appointments for medical assessments (e.g., driver medicals, audiometry, physiotherapy)

Coordinating with medical clinics, allied health professionals, and employer contacts

Creating and maintaining accurate client and candidate profiles

Following and improving existing office and workflow procedures

Providing high-quality customer service and support to clients and candidates

This is an exciting opportunity to become part of a growing organisation that makes a tangible impact on workplace health and safety outcomes across Australia.

If you have a background in Pre-Employment medicals, allied health administration, or occupational health coordination, we’d love to hear from you.