Business Support Officer

Help residents and families feel supported from the very beginning.

Moving into aged care is a significant life change. As our Business Support Officer, you'll play a vital role in making that transition smooth and reassuring. You'll be the first point of contact for families, guiding them through the process with empathy and professionalism, while keeping things organised behind the scenes.

You'll provide general administration support to the site working closely with the Manager and other team members to ensure everything runs smoothly.

About You
You're a natural organiser who brings calm to busy situations. You enjoy helping people, solving problems and making sure the details are taken care of. You're confident with admin, comfortable speaking with people and take pride in doing things properly. Prior experience in aged care admissions, admin or customer service would be an advantage and a willingness to learn is most important.

You're someone who understands the importance of compassion and clarity especially when people are navigating change.

You must be available to work on Mondays and Thursday. Other days are negotiable.

Why this opportunity?

• This is a permanent part time role (24 - 30 hours per week) based in Coffs Haven in Coffs Harbour allowing you to balance work and life commitments
• Make a meaningful impact in the lives of older people and their families as they navigate a major life change
• Enjoy NFP Salary packaging meaning more money in your take home pay
• Paid birthday leave so you can celebrate with those who matter most
• Access to hundreds of employee discounts on every day essentials like groceries, petrol etc.
• A genuine commitment to staff wellbeing including on demand yoga and workout videos, meditation and more

Fresh Hope Communities is a not-for-profit organisation that values kindness, connection, optimism and integrity. We're proud to create spaces where people feel seen, known and valued and that includes our team. To ensure we protect our residents, all staff are required to have or be willing to get a National Police Check or NDIS Worker Check.

If this sounds like you, we'd love to hear from you.