The Clinic Manager is accountable for managing and supporting all aspects of clinic operations. The Clinic Manager supports and enables the clinic-based team to deliver exceptional service to clients and drives efficiencies that lead to revenue generation, ensuring ongoing profitability for PMAC.

Client Experience

Managing feedback from the clinic team and/or clients to ensure prompt resolutions to matters that meet or exceed client expectations

Monitoring and managing clinic scheduling (waiting and treatment times) to ensure an uncompromising client experience

Ensuring shifts are structured to allow optimum clinic utilisation and ensuring treatments are scheduled at appropriate times where the clinic is staffed with adequate expertise to carry out treatments

Administration

Using reports provided from support functions or generated by POS system to analyse individual, clinic and overall group performance

Generating and presenting a weekly and monthly summary of front office performance

Planning and managing team and room utilisation to ensure optimum customer experience

Acting as the main point of contact to coordinate and maintain planned and unplanned leave

Providing direction to team members when rescheduling clients as required

Managing clinic time sheeting practices for all team members, ensuring accuracy and timely submission

Upholding company uniform policy, ensuring adherence to standards of personal presentation and ensuring the team maintain expectations in this regard

Use reward and recognition frameworks to reinforce high performance, improve performance and demonstrate best practice

Making independent and accurate decisions relating to factors that impact clinic performance

Completing end of month reporting, including reporting and analysis to provide insights on labour costs and productivity for each clinic

Driving clinic performance through leadership and clinic KPI’s.

Ensuring all team members have KPI’s relevant to their role and understanding how these contribute to the clinic objectives

Coaching, developing and providing clear feedback for team members in line with regular operating rhythms and through observations

Preparing, planning and attending regular budget setting and performance reviews

Overseeing the rosters of the clinic/s for staff

Overseeing doctors/contractors shifts across the clinic

Use of Xero and banking platforms

Performance

Understand and embrace data and financial goals as a road map to success for the client and the business.

Understand budgets and targets as well as that of your team, current promotions and marketing initiatives

Organisational responsibilities

Be fully aware of the company’s Organisational Structure, including the correct avenues to pursue for all work-related matters.

Keep lines of communication open with all Leaders within the business so that the company can meet your individual needs always.

Manage your own personal schedule in advance so that the company’s rosters can be planned for and released accordingly.

Understand and follow the process for applying for Annual Leave or other types of leave as required.

Take responsibility for your own timesheet, ensuring accuracy and timely submission.

Uphold the company’s uniform policy, taking pride in your personal presentation.

Development and Mentoring

Develop your team to become more effective, working with and through our values and our documented learning platform/s.

Motivate, inspire and energise your teams so that they are engaged, connected and have a sense of belonging to each other and the brand.