Job Role: Customer Relationship Officer

Full-Time

Rate: $60-65k per annum, negotiable depending on experience

About Us:

Southern Pet Supplies (formerly Agline Animal Health & Nutrition) is a wholesale pet supplies distributor of premium pet food, pet accessories and animal health care products. Based in Cavan, South Australia, we are seeking a full-time Customer Relationship Officer to represent Southern Pet Supplies in the South Australian pet supplies market. In addition to our core wholesale business, we are rapidly expanding the services we offer to digital business’ requiring fulfillment and dropshipping for their online stores.
We are a small and nimble team that works hard to offer exceptional service to our customers.

Summary & Purpose:

We are looking for an enthusiastic and experienced administration and customer relationship officer to support our business. The administration and customer relationship officer will assist with the day-to-day administration support of the business, as well as building and maintaining strong relationships with our customers and providing the high level of service for which Southern Pet Supplies is known. The successful candidate will have experience in customer service, sales, or administration (preferably in the pet industry) and a drive to learn. You will be provided with the resources required to carry out the role effectively.

Why join Southern Pet Supplies?

Southern Pet Supplies offers perks that make your workday smoother and a little more fun:

Big savings for your pets! Enjoy a generous staff discount on food, toys, and more

Kick off the weekend early - 30-minute early Friday finish!

A friendly, team-oriented culture

Uniform (polo and jacket) provided

Competitive wage with annual salary reviews

Safe, clean and well-organised work environment

The role is full-time, and our trading hours are 8 am to 4 pm Monday to Friday.

Duties:

Answering incoming phone calls and responding to email enquiries

Processing incoming sales orders and quotes

Contacting customers in relation to orders and product enquiries

Data entry and other ad-hoc administrative duties as required

Visiting existing customer stores and locations as required

Visiting prospective client premises to promote products and sales

Desired skills and attributes:

High level of communication skills, written and verbal

Strong organisational and time management skills

Able to take on tasks and responsibilities with minimal guidance

Sound computer skills in Microsoft Office

No formal qualification required

Experience in the pet industry, or in sales or administration in a similar industry preferred and a strong advantage

Personable, friendly and able to form positive relationships amongst customers

South Australian Driver’s License required

Ready to join the team? Submit your application (including Cover Letter & CV with minimum of 2 references) by 8 October 2025 to the General Manager, Shane at [email protected].