About the Company

Routleys Bathroom Kitchen Laundry has remained a trusted name in South Australia’s building and renovation industries for over seven decades. Proudly family-owned and operated, they supply high-quality bathroom, kitchen, and laundry solutions to builders, interior designers, and home renovators. Their beautiful Unley Road showroom showcases premium products backed by expert advice from their experienced Consultants and Interior Designers. With over 47 dedicated team members and a strong customer-first philosophy, Routleys offers a professional yet welcoming environment where you’ll feel valued and supported.

About the Role

As a Customer Service and Sales Support Officer in the estimating team (internally titled as Estimator), you will join a collaborative estimating team where your focus will be on creating accurate quotes for bathrooms, kitchens, and laundries. You will work in a back-office environment supporting a range of clients by processing sales and providing quotes or updated product information. Your building or plumbing industry knowledge will help you craft smart, practical solutions for Routleys customers. This full-time, permanent position offers consistent Monday to Friday hours (8am–5pm) and the chance to be part of a well-established, proudly SA-owned business. If you are looking for stability, growth, and a team that values your skills—this is it.

Duties

End-to-end management of pricing and quote requests from clients, suppliers, and website referrals

Scope, estimate, and manage project approvals ensuring timely delivery to clients

Create detailed specification sheets using in-house tools

Update and amend existing quotes and orders based on client instructions

Liaise with suppliers to obtain accurate project quotes

Maintain accurate records of all customer interactions

Offer effective and efficient solutions or product alternatives

Skills & Experience

Strong Microsoft Office and software skills and ability to pick up systems quickly

Strong organisational skills with the ability to manage competing priorities

Demonstrated success of meeting tight deadlines in fast-paced environments

Effective stakeholder engagement skills and clear, professional communication

Solid understanding of the building industry and plumbing product knowledge (desirable)

Skilled multitasker with a keen eye for accuracy and detail

High-level data entry capabilities with a focus on speed and precision

Culture & Benefits

Join a team that empowers, trusts, and supports its people to succeed

High staff retention and genuine investment in professional development

Enjoy a positive, team-oriented culture with regular social events

Be part of a respected and well-established retailer in the building industry

Work in a beautiful, modern showroom and office in a prime central location

How to Apply

Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Kathy Lyrtzis quoting reference number JO-2506-10842. Telephone enquiries are welcome on (08) 8100 8804.