Clinical Care Coordinator – Mental Health

Location: Bondi Junction, Sydney, NSW (On-site, 5 days per week)
Company: Dokotela

About Us

At Dokotela, we’re redefining access to mental health care. Partnering with Primary Health Networks (PHNs) and a range of third-party clients, we deliver innovative programs that connect people with the support they need — when and where they need it. Our team is passionate about breaking barriers to care and creating brighter futures across Australia.

The Role

We’re on the lookout for a Clinical Care Coordinator who thrives on making a difference. Based at our Bondi Junction office five days per week, you’ll be the central link between patients, psychiatrists, GPs, and support services.

Your role spans from first contact through to ongoing care, ensuring patients feel supported, heard, and guided every step of the way. The position also includes set clinical days, scheduled as required, where you’ll play a hands-on role in supporting clinic operations.

Please note: this role is open only to candidates with permanent working rights in Australia.

This is more than an administrative role — it’s about building trust, smoothing care pathways, and helping clients achieve better mental health outcomes.

What You’ll Be Doing

Conduct patient intake and follow-ups, tracking progress with outcome measures

Coordinate referrals to psychiatrists, GPs, and support services

Keep patient records accurate, complete, and up to date

Be the go-to point of contact between clients and clinicians

Support scheduled clinical days and ensure smooth clinic operations

Work across programs delivered in partnership with PHNs and third-party clients

Contribute to continuous improvement of programs and client experience

What We’re Looking For

A natural organiser who can juggle priorities with ease

Strong written and verbal communication skills — you can connect with anyone

Compassionate, empathetic, and patient-focused

Sharp attention to detail (nothing slips past you)

Preferred qualifications and experience:

HSC, diploma, or degree in psychology, counselling, mental health (or similar)

6–12 months in customer service or within a mental health/healthcare setting

Knowledge of the Australian healthcare system (highly valued)

Contact centre or medical centre experience a bonus

Current Australian driver’s licence and reliable vehicle (travel required)

Permanent working rights in Australia (essential)

Why Join Dokotela?

Be part of a purpose-driven organisation that’s changing the face of mental health care

Work in a supportive, collaborative environment where your contribution matters

Grow your skills and career in a role that makes a real, lasting impact