Lived Experience- Community Care Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

POSITION DETAILS

• Full-Time, Permanent
• Classification: SCHADS Level 4with a salary range of $88,169 - $94,888 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Seven Hills, NSW

ABOUT YOUR NEW ROLE

Funded by the WentWest Primary Health Network, Universal Aftercare is a non-clinical, psychosocial support service that provides compassionate and non-judgemental follow-up care to people and their loved ones after a suicidal crisis or suicide attempt.

Community Care Coordinators-Lived Experience draw on their lived or living experience(s) of suicide and/or experiences of distress, to instill confidence and hope in others. Community Care Coordinators-Lived Experience will provide practical, emotional, social, and service access support that explores and responds to a person's needs through a process of mutual listening, learning, doing, being, belonging and healing.

Drawing on the National Lived Experience (Peer) Workforce Guidelines, the Lived Experience lens is:

• Learnings from personal experience of mental health challenges, distress and periods of healing, which may include service use
• Collective knowledge of universal lived experiences such as stigma, marginalisation, loss of power, and system hurt, as well as hope, healing, and recognising personal recovery as real and individual
• Professional principles and values such as mutuality, intersectionality, autonomy, hope and sharing power
• And the history of the Consumer movement, advocacy, and actions.

Community Care Coordinators-Lived Experience will draw on their Lived Experience learnings to provide short-term, one-on-one, flexible, psychosocial support and care coordination to:

• Co-design personal safety plans with participants and allies, which may include multi-agency care
• Provide one-on-one service navigation, coordination and guidance to participants and carers regarding wellbeing, wider services, and other available Peer spaces by drawing on the Lived Experience movement and peak bodies, alongside wider resources and local/community opportunities which may include clinical support
• Support participants with building a strong therapeutic alliance based on their needs, ensuring continuity of care, including engagement with the individuals GP, or in the case where there is not a regular GP, supporting them to link with one
• Support participants to explore their goals and engage with other relevant clinical, community and local services and supports.
• Engage the persons support network, providing resources and culturally appropriate support where required.
• Provide follow up to participants after they leave the service as required to ensure people remain linked with their appropriate support network to facilitate ongoing care and wellbeing.

Community Care Coordinators- Lived Experience at Neami receive Intentional Peer Support (IPS) Training, Lived Experience Discipline Specific Supervision, access to a community of peer workers through Neami's Lived Experience Communities of Practice and are provided with three days of Mental Health and Wellbeing Leave,. Community Care Coordinators-Lived Experience will be welcomed into an organisation that highly values peer work and in which all managers undertake IPS for Manager's training to support LE workforce development and integration into all levels of service delivery.

All applicants- please ensure you understand the Lived Experience lens, guiding principles and values before submitting your application. Information can be found here

• National Lived Experience (Peer) Workforce Development Guidelines | National Mental Health Commission
• intentionalpeersupport.org

ABOUT NEAMI NATIONAL

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

WHAT WILL NEAMI OFFER

• Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata if part-time)
• Optional monthly Accrued Day Off (ADO) for full-time staff
• 17.5% Annual Leave Loading
• Flexible work arrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

WHAT YOU WILL BRING TO THE ROLE

• Personal lived/living experience of distress, crisis, suicidality and/or suicide attempt and journey of healing and ability to apply learnings as your primary way of working
• Willingness to intentionally and purposefully share your lived experience to support the recovery and growth of service consumers and staff
• Willingness to identify and be identified by others as a professional with lived experience of recovery
• Understanding of Lived Experience (Peer) principles and the Consumer movement to ground practice in collective knowledge
• Sound understanding of the personal, family, and social intersectionality often associated with suicidal ideation and attempts, including awareness of groups identified to be more likely to experience suicidal thoughts
• Experience liaising with external service providers, including specialist mental health services, GP's and other community-based services and organisations.
• Ability to work well autonomously and within a multidisciplinary team
• Computer literacy

Desired

• Experience in a designated Lived Experience role
• Relevant Lived Experience qualification recognised by the National Guidelines (e.g. Intentional Peer Support, Cert IV Peer Work, or Hearing Voices training)

WHAT THE ROLE REQUIRES

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Australian working rights
• Current Australian drivers licence

HOW TO APPLY

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Karina Bogue, Service Manager: [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: Please note we are actively recruiting to this role and as a result this position may close earlier than expected. Please apply now so you don't miss out on this opportunity!

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiencesand contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.