Job Description: Quality Assurance Specialist (Product)

BeMoved is an online platform designed to empower consumers to connect and compare their utilities and we are growing fast. Our dedication to quality has allowed us to become a leader in our industry. We’re seeking an experienced Quality Assurance Product Specialist with a passion for compliance, an eye for detail, data accuracy and a can do attitude who will enjoy being part of a fast growth technology company.

Reporting to Operations, the ideal candidate is a well organized, methodical professional who prides themselves on accuracy, efficiency, and surety. The specialist will be charged with ensuring the implementation of, and ongoing maintenance of front end products and to support operations with inaccuracies and product cohesion issues.

Objectives of this role

Maintain our product catalogue ensuring it is up to date and compliant at all times

Interpret and execute on change requests inline with company standards.

Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.

Document quality assurance activities with internal reporting and audits.

Provide insight and guidance into improved standards for production and design, and assist with creating testing protocols for implementation across customer interaction avenues.

Ensure that products offered are compliant with external partner agreements and competitive with current offers from competitors.

Responsibilities

Assist operations by tracking, documenting, and reporting quality levels as well as identifying and resolving product display issues for digital platforms.

Investigate reports of nonconformance issues and ensure. resolution in accordance with company guidelines and regulatory requirements.

Develop or update procedures for capture, investigation, and documentation of product nonconformance.

Monitor retail partner reporting and maintain problem logs, and report issues to managers and product developers.

Assist operations with training and support requests that covers systems, policies, procedures, and core processes

Required skills and qualifications

Knowledge of quality assurance terminology, methods, and tools

Good computer skills, including database management

Excellent analytical, problem-solving, and decision-making skills

Proficiency in frontline reporting and data consolidation.

Attention to detail

Preferred skills and qualifications

Proficiency in Google suite desirable

Stakeholder and Relationship management preferred

Energy Retailer background particularly in products

Training and assessment experience is also well regarded.