Where Comfort Meets Corporate – Welcome to Quest Eight Mile Plains

At Quest Eight Mile Plains, we’re more than just a place to stay—we’re a vibrant team that turns business and leisure trips into feel-good experiences. With 90 spacious, apartment-style rooms featuring everything from kitchenettes to full kitchens and laundry facilities, we offer guests the perfect blend of convenience and comfort.

We take pride in delivering exceptional service and creating memorable moments for every guest. Whether it’s a warm welcome, a helpful recommendation, or a seamless stay, we go the extra mile to make our guests feel right at home.

Be the Friendly Face That Makes Every Stay Shine!

We’re on the hunt for a Guest Service Agent who’s all about creating great first impressions and unforgettable guest experiences. If you love helping people, solving problems with a smile, and keeping things running like clockwork—this is your moment!

As the face of Quest Eight Mile Plains, you’ll be the go-to person for guests from the moment they arrive to the moment they check out. You’ll handle reservations, manage the front office inbox, process payments, and make sure every guest leaves with a smile (and maybe even a glowing review!).

This role is perfect for someone who’s energetic, detail-oriented, and thrives in a fast-paced, people-focused environment.

Shifts That Fit Your Lifestyle (and Keep Things Interesting!)

We’re looking for someone who can work 28-36 hours per week. We're open 365 days a year, from 7am to 10pm, and our team rotates through three shift types:

☀️ AM Shift: 7am–3pm — Start your day with coffee and good vibes

🌤️ Mid Shift: 12pm–8pm — Perfect for those who love a balanced day

🌙 PM Shift: 2pm–10pm — Night owls, this one’s for you!

We’re looking for someone who’s flexible, reliable, and ready to jump into any shift—whether it’s a sunny Monday morning or a festive public holiday. While we do offer some flexibility, our ideal teammate is available across all shifts and excited to be part of a dynamic hospitality environment.

What a Day in the Life at Quest Looks Like 🏨

As our Guest Service Agent, you’ll be the go-to person for guests and the behind-the-scenes hero who keeps everything running smoothly. Here’s what your day might look like:

Roll out the red carpet – Greet guests with a warm smile and make check-in a breeze

Be the local legend – Answer questions, share insider tips, and help guests make the most of their stay

Master the bookings – Handle reservations, check-outs, and payments like a pro

Keep it updated – Maintain the reservation system and front office inbox

Solve with style – Jump on guest requests and resolve issues quickly and with care

Room wrangler – Manage room allocations, rooming lists, and booking charts

Foodie facilitator – Take room service and restaurant partner orders

Team player vibes – Work closely with housekeeping and other departments to deliver seamless service

Policy pro – Follow hotel procedures while keeping the guest experience top-notch

Early bird duties – Open the hotel and get the day started (AM Shift)

Wrap up the day like a pro – Close the hotel, complete the night audit, and prep everything for a smooth start tomorrow (PM Shift)

What You’ll Bring to the Team 💼✨

We’re looking for someone who’s not just great on paper—but also passionate, proactive, and ready to jump in with both feet. Here’s what makes you a perfect fit:

Customer Service pro – You’ve got 1–2 years of experience in tourism, hospitality, retail or front desk customer service

Independent thinker – You’re confident working solo and making smart decisions

People person – Your communication skills are top-notch, and you present yourself professionally

Problem solver – You tackle challenges head-on and always look for ways to improve the guest experience

Tech-savvy – You’re comfortable with booking systems (RMS Cloud is a bonus!) and Microsoft Outlook, Word & Excel

Licensed to drive – Manual or automatic, you’ve got a current driver’s licence

Multitasking master – You thrive in busy environments and keep cool under pressure

Shift-flexible – You’re available for mornings, evenings, weekends, and public holidays

Positive vibes only – You bring energy, enthusiasm, and a genuine love for helping others

Bonus points – Studying or completed a Hotel/Tourism degree or diploma? We love that!

Work rights – You’re legally able to work in Australia

Why You’ll Love Working with Us 💙

We believe great work deserves great perks! Here’s what you’ll enjoy as part of the Quest Eight Mile Plains crew:

Competitive hourly rate – Plus extra $$ for weekends and public holidays

Room to grow – Career development opportunities to help you shine

Stay like a VIP – Employee discounts at Quest Hotels across Australia

Easy breezy parking – Free onsite parking so you can skip the street shuffle

Look sharp – Uniform provided so you’re always guest-ready

Feel supported – Join a team that’s inclusive, friendly, and genuinely fun to work with