Ocean Plaza Resort is seeking a Casual Front Office Receptionist in Coolangatta QLD

As our Front Office Receptionist, you are the face of the Resort and the first point of call for our guests, providing exceptional customer service is your main priority. You will be responsible for checking in and out guests, Taking Reservations by phone and email. Uniform and Free Parking will be provided.

You will be responsible for:

The check-in and check-out of guests

Providing high-quality customer service

Attending to guest requests

Providing local knowledge on services and attractions to guests

Managing guest accounts

Administration tasks associated with the Front Office

To succeed in this role, you must:

Deliver exceptional 4 – 5 Star customer service

Have a friendly and outgoing disposition

Have Experience in a 4 – 5 Star Resort

Experience using REI Cloud

Be able to learn new information quickly

Be extremely team orientated

Strong communication and interpersonal skills

Outstanding personal presentation

NO phone calls please, only Emailed applications will be considered

If you meet the above criteria and have an interest in excelling within the hospitality industry, please forward your resume along with covering letter outlining your interest in the position.