• Shortlisting & interviewing now!
• ASAP Start
• $83K salary package
• 6 weeks of paid training in Eastern Creek
• Eastern Creek or George Street, CBD location post-training
• Full-Time Perm Role & Fixed Term Contracts
• Customer service, investigating and providing the best service possible
• Mostly inbound calls with customers, call duration 20 minutes on average
• Monday – Friday 8:00 AM – 4:00 PM & 9:00 AM 5:00 PM, fortnightly rotation
• 100% office-based role due to security and system access
• A long-term career opportunity with multiple avenues to progress
• Friendly, supportive, and collaborative culture
• Full-time role with job security!
• Abundant opportunities for career progression and upskilling
• Ongoing training and support to set you up for success.
• Monthly pay cycle
• Emphasising a culture that values inclusivity, diversity, and both physical and mental health
• 100% Australian-owned company with over 30 years of history
• ASX15 company & Growing
• Global presence with a presence across North America - US & Canada
• Award-winning with numerous customer service awards
• Join a company rapidly growing with lots of progression & upskilling opportunities

The Opportunity:
Due to internal promotions, movements and customer demand, we have multiple opportunities to join one of Australia’s premier toll-road companies based in Eastern Creek or Sydney CBD.

Full training will be in Eastern Creek initially, and the location to work can be chosen post-training.

As a Collections Officer, your role directly contributes to the company's success by optimizing cash flow and minimizing bad debt. Your role will involve resolving any complex credit issues and collecting outstanding payments while providing a high level of customer service. This is not a high-volume phone call role but lengthy, investigative calls with customers, predominantly inbound all while delivering an exceptional customer service experience for clients

About the company:
Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees.

Besides working for one of Australia's top companies, they offer a range of benefits including a highly competitive salary, training, progression, and a culture focused on diversity.

About you:

We are seeking someone who is naturally curious, customer service driven, and possesses resilience and empathy. Prior experience in a contact centre or collections-based role is essential!

• Experience working within a contact centre or a collections-based role
• Intermediate Excel experience.
• Resilient and pick up systems & processes quickly.
• Ability to use multiple systems and screens
• Excellent verbal and written communication skills are a must.
• A positive and resilient attitude, with the ability to pick up systems and processes quickly.

How to Apply?

If you are smiling from ear to ear and would like to know more then please do not hesitate and APPLY NOW following the prompts. Due to the high volume of applications anticipated, please email [email protected] with any questions.

*** Only shortlisted individuals will be contacted ***
*** Must be a Permanent Resident or Citizen of Australia ***