About us

Ageing Australia is the national peak body representing providers across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care, and related services. We advocate for our members, providing expert advice, resources and tailored services to ensure they deliver exceptional care to older Australians.

Why join Ageing Australia?

At Ageing Australia, we are dedicated to creating a supportive and rewarding work environment. We ensure our people enjoy great benefits and receive the support they need. We prioritise the wellness of our team by fostering a culture of care and excellence. This is evidenced through our most recent employee survey where our staff spoke highly of Ageing Australia as a place to work.

What is on offer

A full-time permanent role based in NSW, VIC or TAS

Five weeks paid annual leave

Annual professional development budget

Competitive salary plus flexible working options including working from home

Access to employee assistance program

Passionate team culture that celebrates each other.

About the role

As the National Member Relations Officer, you will report directly to the General Manager of Member Relations and be assigned to supporting state managers and or Directors to ensure critical member relationship management. Our members are our highest priority, and you will play a key role to ensure that they can draw on our services and supports to deliver positive outcomes for older people throughout the continuum of ageing.

Your key responsibilities will include:

Supporting state managers/directors in member management, member relationships, member administration, planning and strategic objectives and tasks.

Planning and coordinating state events and activities (member and industry forums, networking sessions).

Liaising with stakeholders regarding invitations, events and presentations.

Participating and/or coordinating advisory groups and/or internal committees.

Facilitating advice to members and referrals to other Ageing Australia services.

Maintaining accurate and up to date information on members

What we are looking for:

Excellent communication skills and a keen interest in engaging proactively with members daily.

Knowledge and/or a keen interest in the aged care or retirement living/seniors housing sector.

Demonstrated experience in office administration/operational support with the ability to work unsupervised.

Office IT experience - Microsoft Office Suite including MS-Teams, Zoom, CRM and social media.

Ability to support the planning, delivery and evaluation of member networking and training events.

Strong work ethic and work history that would evidence commitment to Ageing Australia values.

A desire for continuous improvement and willingness to get involved and to contribute towards a great working environment and a commitment to delighting Ageing Australia members.

We require federal police check as an essential selection component for this role, please consider this requirement when submitting your application.

How to apply:

Click the “Apply” button and submit with your resume and a cover letter outlining your suitability for the role.