Service & Scheduling Manager

Location: Melbourne, VIC
Company: Empire Windows

About Us

Empire Windows is a fast-growing leader in premium window and door solutions. We pride ourselves on innovation, professionalism, and delivering high-quality projects across Australia. With rapid expansion underway, we are seeking a hands-on Stock, Service & Scheduling Manager to bring structure, accountability, and efficiency to our local operations.

About the Role

This is a newly created, full-time position designed to improve the way we manage stock, scheduling, and service workflows. The role will ensure every job leaves our warehouse fully prepared, supported by accurate stock management and clear communication across departments.

You will be responsible for managing two critical communication channels (orders@empire and service@empire), coordinating materials, and ensuring smooth pre-site preparation. This role is ideal for someone who thrives on organisation, accountability, and problem-solving.

Key Responsibilities

Oversee stock levels, materials, and job allocations.

Manage and respond to orders@empire and service@empire inboxes.

Develop a streamlined system for delivery and pre-site preparation.

Ensure jobs leave with correct equipment, tools, and contingency stock.

Work closely with warehouse staff, drivers, and service teams to coordinate schedules.

Implement process improvements to balance efficiency with job readiness.

Monitor accountability and introduce systems to reduce errors and delays.

About You

Strong background in warehouse, logistics, or operations management.

Excellent organisational and scheduling skills.

Strong technical knowledge of materials and job preparation processes.

Proficiency with digital tools and communication platforms.

A proactive problem-solver who can anticipate issues and create solutions.

Experience in construction, glazing, or manufacturing (preferred but not essential).

Benefits

Full-time, permanent role in a growing company with a strong pipeline of projects.

Be part of a professional, driven team culture.

Opportunity to build systems from the ground up and shape the department.

Career growth as the company expands nationally.

How to Apply

If you are ready to step into a pivotal role and drive real improvements in warehouse and service operations, we’d love to hear from you.

Please submit your resume and cover letter via SEEK, outlining your experience and why you are the right fit for this role.