Chute Services Australia is the premier high-rise building recycling and linen chute maintenance company in Australia's Eastern states. Our service department has a strong reputation for providing our customers with exceptional service & maintenance. This stems from the coordination of our dedicated team of technicians to perform both reactive and preventative maintenance.

We are seeking the immediate start for an experienced and dedicated and talented Operations Co-Ordinator to become a pivotal member within our team assisting with scheduling technicians over two businesses. You shall be responsible for the following duties:

Triage all inbound calls.

End-to-end job management of work orders aligned with various customer contractual requirements including ensuring pricing and invoices are completed and sent in a timely manner.

When new work orders are generated, review appointment schedule and resource capacity and allocate the job accordingly.

Schedule appointments, resource the required works with technicians, spares, materials, travel arrangements, and equipment.

Account management, utilising effective communication and stakeholder management skills to resolve queries and provide updates within an agreed timeframe.

Diagnose customer issues when engaging on phone calls or emails, and (where possible within your purview), provide a cost-effective and viable solution.

Complete the necessary administration and accounts in conjunction with daily coordination duties

Ensure invoicing of customers is completed within 24 hours of completion of the work.

Review Aged Receivables and use discretion when booking new work orders for Customers trading outside CSA credit terms.

Debt collection for outstanding invoices.

Process all creditor invoices as required.

Manage all OH & S requirements

Ad hock admin tasks as required

To be successful in this role you will need;

​Minimum five years’ experience in a similar role

Ability to multitask

High attention to detail

Impeccable communication skills both written and verbal

Highly experienced in MS 365

Outstanding customer service skills

Friendly, professional, and can-do attitude.

Experience with MYOB

Experience using SimPRO (preferred) or other workforce management systems.

In return, we can offer the successful candidate.

Competitive remuneration

Small team with excellent work culture

Professional and personal growth opportunities

Full-time role

RDO

Please note only successful applicants will be contacted.