About the Business

AESM are an industry leading fire protection organisation specialising in comprehensive maintenance services. Since our establishment in 2003, we've been committed to delivering excellence in sales, service, and installation of fire protection equipment across Victoria. Our business, jointly with our parent company BGIS, are poised to expand its reach and offerings in the essential services sector.

The Role

As our company continues to expand, we're thrilled to offer a full-time position for a Fire Protection Service Co-Ordinator. We're seeking an individual eager to contribute to our business's ongoing success. Join our vibrant maintenance team and assist in providing exceptional trade experience & customer service to our growing client base. This role promises diversity and opportunities for skill development.

This position will be a key role in the maintenance & service of the following fire protection equipment working under the guidance of the Melbourne Operations Manager:

Portable fire equipment

Exit & emergency lighting

Fire doors & Passive systems

Key Responsibilities

Responsibilities include, but not limited to, the following:

Quoting - Analyse defects raised by in field technicians and generate quotations for rectification works to portable fire equipment, exit & emergency lighting, fire doors & passive systems using AESM pricing structures.

Job mobilisation - Raise jobs for approved quotes or Ad hoc works.

Manage technicians - Understanding scope of works, prioritising tasks based on multiple factor including deadlines & client KPI's.

Parts & logistics - Ensure all necessary parts & equipment are available and allocated for the service team.

Customer communication - Act as the primary contact for customers regarding scheduling and updates. Provide professional and clear communication n a timely manner.

To excel in this role, the selected candidate will need to have:

Basic computer skills including Microsoft Office for reporting and documentation

Strong operational and safety skills.

Effective communicator at all levels.

In return, we offer:

Ongoing training and development.

Interesting and challenging work with full management support.

Career progression opportunities within the BGIS company.

Corporate benefit program .