Join Our Growing Team at Advance Therapy – Pascoe Vale South

At Advance Therapy, we are passionate about improving the health and well-being of children, adolescents and adults. Our allied health clinic in Pascoe Vale South, is looking for a dynamic, highly skilled Clinic Receptionist / Administrator to be the first point of contact for our clients and families.

Our clinic provides Speech Pathology, Occupational Therapy and Physiotherapy services in a warm and supportive environment. As the face of Advance Therapy, you will play a vital role in ensuring every client feels valued, respected, and supported from the moment they connect with us.

The Role

We are seeking a professional who is:

Experienced in healthcare or medical administration, ideally with knowledge of NDIS, Medicare, My Aged Care and Private Health Insurance.

Competent and fast-paced, able to manage competing priorities while maintaining accuracy and attention to detail.

Quick to learn and adaptable, with the ability to master new systems and processes efficiently.

Exceptional in customer service, with outstanding phone manner, polished email etiquette, and the ability to engage warmly with people from diverse backgrounds.

This is a full-time role (38 hours per week) within our clinic hours of 8am–6pm Monday to Friday. Start and finish times can be tailored in consultation with the successful candidate.

Key Responsibilities

Deliver first-class customer service across face-to-face, phone, and email interactions.

Manage appointments, payments and records accurately across multiple systems.

Coordinate clinician schedules and ensure smooth daily operations.

Uphold professional communication standards, confidentiality, and discretion.

Support the clinical team with a range of administrative duties, including client intake, diary management and external communications.

Contribute to the clinic’s growth by assisting in areas aligned with your strengths (e.g. marketing, IT, HR, recruitment, social media).

Maintain a clean and organised reception space to create a welcoming client experience.

About You

To succeed in this role, you will demonstrate:

Education completed: VCE (or equivalent) or higher

Prior experience in administration within healthcare or related sectors.

Exceptional communication skills—both written and verbal—with confidence in handling sensitive or complex enquiries.

Strong computer literacy, including MS Office Suite and database systems.

Ability to work calmly and professionally in a busy environment.

A proactive, motivated, and solutions-focused approach to challenges.

A passion for supporting clients and making a genuine difference in the community.

Willing to acquire a Victorian Working with Children's check, NDIS Screener Workers Check and undergo a National Police Check (required for the role)

What We Offer

A modern, purpose-built clinic with high-standard facilities and technology.

Ongoing pay progression for high-performing staff.

Genuine career pathways and the opportunity to grow into specialist or leadership roles.

Internal and external professional development and training.

A supportive, collaborative team culture where your contribution is valued.

Stability and security within a respected allied health organisation.

📞 For more information, please contact us on 03 9123 0001 or email [email protected].
🌐 Visit us at: www.advancetherapy.com.au