Job Highlights:

3-week onboarding program with scheduled shadow session to help you ease into the role and get comfortable with new systems and teams at Posity.

Professional Development allowance.

Free yearly car service.

Wellness/gym allowance.

Equipment allowance (MacBook laptop or Windows laptop).

Extra leave day for your birthday.

Novated Lease for vehicles.

Regular social and team gathering.

About the Role:

We're on the lookout for a proactive and personable Clinic Administrator with a strong "can-do" attitude to join our welcoming team. If you're experienced with practice management software and thrive in a fast-paced, client-focused environment, we'd love to hear from you!

The Practice Administrator will participate in Posity's Performance Development Program. Comprehensive onboarding, supervision and support will be provided, as will career development opportunities and an annual performance review.

Your responsibilities include:

Manage appointments for our team of therapists (in-clinic and mobile).

Maintain accurate client records and uphold privacy standards.

Willing to travel between our offices when required (between Bundoora VIC 3083 and Blackburn VIC 3130).

Respond to enquiries via phone, email, and web

Build strong relationships with clients and families

Handle accounts receivable and NDIS claims

Support therapists with admin tasks related to therapy

Light cleaning and tidying duties as required.

Update, maintain, and contribute to the ongoing improvement of business processes and systems.

Participate in regular and ongoing professional and personal development activities and company events as required.

Actively contribute to a safe and healthy work environment.

Handle and store client information in line with privacy and confidentiality requirements.

What we are Looking For:

We recruit on the philosophy of finding the best cultural fit for our team, with a focus on personality, attitude and long-term career potential.

Australian work rights are required for this position.

Experience using Halaxy, Cliniko, PowerDiary (or similar client management and booking system)

Sound understanding of funding and rebates (NDIS, Medicare)

Experience working within the NDIS and Human Services sector

Minimum 6 months of NDIS and Human Services experience is required

Excellent phone manner

Previous administration experience

Minimum 1 year of administration experience is required

Excellent written and verbal communication skills

Excellent interpersonal skills and a positive attitude

Strong computer and typing skills

Capable of working alone and as a valued team member

Committed to advancing the lives of people with disabilities

In short, a people's champion and a wizard with getting tasks done 🤩🙌

Key Capabilities:

Professionalism – representing Posity in a friendly and helpful manner, ensuring a customer focus at all times.
Communication & teamwork – the ability to get your message across in a positive way, to actively listen and work cooperatively with those around you.

Initiative- you use your knowledge and skills to proactively and systematically work through issues as they arise.

Empathy – the ability to maintain an awareness of others feelings and emotions in the context of your interactions with them.
Accountability – take responsibility for actions and outcomes in performance of duties.

Problem Solving – Ability to "think on one's feet", investigate and provide solutions.
Information Technology – you are able to use the systems provided to you and are willing to learn and accept new technology.

If this is you, then we want to hear from you. Apply by clicking on the apply button!

Applications without a cover letter will not be considered.

Who We Are:

At Posity, we support people with disabilities to live great lives. It is the reason we exist – we bring positivity in all that we do. We are an established and highly regarded Allied Health practice, looking for like-minded people who share the same values of person-centred care, empowerment and education, and strength and evidence-based practice.

We are a close-knit team who work together to create a fun and supportive environment where career progression and learning is valued. We believe that when our people love their work, the best outcomes for our participants are achieved.

Find a career, not just a job! Stand-out performers have the opportunity for career advancement with Posity.