Guest Service Agent - Part time
Holiday Inn
Posted 1 day ago
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – offering information for anything from local tourist attractions to public transport
What we need from you:
●2+ years experience in Customer Service - going above and beyond to offer the customer a memorable experience
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● The ability to think on your feet and offer guests solutions and information especially to those new to local area
● Tech savvy - you’ll have a good grasp of common PC software and an ability to quickly learn hotel specific software
● The ability to work part time shifts on a rotating roster mostly between 7am - 11pm, over 7 days a week, and help out with overnight shifts when needed.
What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, paid birthday leave, membership to our retail rewards program, impressive room discounts and comphensive paid training. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
About Holiday Inn
The Holiday Inn is steps away from the University of Florida campus, Ben Hill Griffin stadium - home of the Florida Gators and "The Swamp" - O'Connell Center and numerous academic classrooms and athletic facilities. Whether you are visiting Gainesville for business or pleasure, take advantage of all there is to offer. Gainesville is home to a variety of local cafes, bistros and full service restaurants. Holiday Inn® hotels provide friendly service and a comfortable, relaxing atmosphere. Visit our website to explore our family hotels worldwide. Holiday Inn® hotels provide friendly service and a comfortable, relaxing atmosphere. Visit our website to explore our family hotels. Twitter: @HolidayInn | Fa It’s familiar. But, it’s better than ever before. The first thing you’ll notice is the new Holiday Inn sign outside. Inside you’ll see stylish contemporary décor, crisp white linens on every bed and a selection of soft and firm pillows in every room. It’s more than a warm bed, a clean room, and a friendly smile. It’s a hotel where you can sit back, relax and be yourself. Holiday Inn Cairo Citystars is the perfect place to stay for business and pleasure. Located within the spectacular Citystars Complex the largest retail and entertainment centre in Egypt with over 640 stores, 21 cinemas, two in-door theme parks and an authentic replica of Khan El Khalil for Egyptian souvenirs with a gold souk all under one roof. Situated just 10 minutes away from Cairo Internatio nal Airport and 10 minutes from Cairo International Conference Centre, the hotel is in an ideal location for many of the major attractions within Cairo. Offering our guests an intimate and sophisticated atmosphere, the Holiday Inn Cairo Citystars boasts a total of 311 guest rooms including 23 suites. All rooms feature individually controlled air conditioning, flat screen LCD TV’s, IP telephone system with color display and direct dial, in room safe deposit box, hairdryer, mini bar, tea and coffee making facilities and 24 hour room service. The Executive floor offers a private lounge, designed to fulfill every business travelers’ requirements.
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